Open to opportunities

yasmine bensaid

@yasminebensaid

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Learning Program Manager fluent in French and English.

Poland

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What I'm looking for

I seek a role that fosters professional growth and values collaboration.

As a Learning Program Manager at Cognizant, I serve as the primary liaison between customers and the company, ensuring effective communication and alignment on learning objectives. My role involves developing tailored Learning Plans in collaboration with cross-functional teams, monitoring training consumption, and maximizing engagement through proactive tracking of attendance and cancellations.

Prior to this, I provided learning support at Cognizant, assisting learners with exam bookings and technical issues. My experience in customer service spans several roles, including as a Sales Consultant and Customer Service Advisor, where I honed my skills in problem-solving and customer satisfaction. My background as a French Language Teacher further enhances my ability to communicate effectively and adapt to diverse learning needs.

Experience

Work history, roles, and key accomplishments

Current

Learning Program Manager

Current

Cognizant

Jan 2025 - Present (5 months)

Serve as the main point of contact between customers and the company, ensuring seamless communication and alignment on learning goals. Develop Learning Plans in collaboration with cross-functional teams and monitor training consumption to maximize engagement.

Project Coordination Communication Time Management Problem Solving Teamwork Microsoft Office Google Workspace CRM Platforms

Learning Support

Cognizant

Oct 2023 - Oct 2023 (0 months)

Provided assistance to learners via phone and email, managed exam bookings, and created support tickets while escalating complex technical issues to specialized teams to ensure a smooth learning experience.

Customer Support Communication Problem Solving Time Management Microsoft Office Google Workspace CRM Platforms Teamwork

Customer Service Advisor & Sales Consultant

Comdata

Aug 2020 - Mar 2023 (2 years 7 months)

Delivered real-time support via phone and live chat, addressing inquiries on products, billing, and technical issues while managing subscriptions and ensuring customer satisfaction.

Customer Service Communication Problem Solving Technical Troubleshooting Sales Time Management CRM Platforms Teamwork

Customer Service Advisor

Phoneo

Feb 2020 - Jul 2020 (5 months)

Assisted customers with orders and product inquiries via phone, providing first-level troubleshooting for technical issues and conducting outbound calls to promote products.

Customer Service Communication Technical Troubleshooting Sales Time Management Teamwork Problem Solving

French Language Teacher

Addalia Primary School

Jan 2020 - Jan 2020 (0 months)

Designed and implemented interactive lesson plans for 1st and 2nd grades, building vocabulary through games and storytelling while managing classroom behavior.

Teaching Communication Lesson planning Classroom Management Teamwork Problem Solving Empathy

Customer Service Advisor & Complaints Service Agent

Foundever

May 2018 - Jan 2019 (8 months)

Handled customer inquiries via live chat, managing billing support and technical troubleshooting while resolving escalated complaints related to service issues.

Customer Service Communication Problem Solving Technical Troubleshooting Teamwork