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Yash Nerkar

@yashnerkar

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Business Analyst at INDUSIND BANK, improving NRI digital onboarding and reducing turnaround time by 30%.

India

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At INDUSIND BANK, I work on digital banking and NRI process improvement, from gathering requirements to coordinating UAT and supporting solution delivery. I analyse onboarding and servicing workflows to identify bottlenecks and automation opportunities.

On the NRI Digital Onboarding Process Optimization project, I collaborated with stakeholders to redesign business processes, reducing onboarding turnaround time by 30%. I also developed dashboards to track customer activation and digital adoption, contributing to a 25% increase in active digital users.

Previously, I analysed NRI banking processes at YES BANK LTD and created Excel and Tableau dashboards for portfolio and operational performance. At HDFC BANK LTD, I handled banking operations and was recognized in quarterly reviews for achieving top 10% CSAT scores across India branch network.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst | NRI Banking

Current

IndusInd Bank

Aug 2025 - Present (1 year 2 months)

Partner with stakeholders to gather and document business requirements for digital banking and NRI process improvement initiatives. Conduct As-Is and To-Be process analysis, prepare BRDs/FRDs, coordinate UAT, and develop MIS dashboards using Excel and Tableau.

Business Analyst | NRI Banking

Yes Bank Ltd

Aug 2024 - Aug 2025 (1 year)

Collaborated with Business, Operations, Product and Compliance teams to analyse NRI banking processes and recommend improvements. Gathered and documented business requirements, conducted As-Is and To-Be analysis, developed MIS reports and dashboards, and performed root cause analysis on escalations.

Business Analysis Requirements Gathering Process Analysis Gap Analysis Root Cause Analysis MIS Reporting Dashboard Development Excel Tableau Retail Banking NRI Banking KYC AML FEMA RBI Regulations Customer Onboarding Remittances SWIFT Payments Trade Finance

Personal Banker

HDFC Bank Ltd

Dec 2020 - Jul 2024 (3 years 7 months)

Managed high-volume banking operations including deposits, withdrawals, FX transactions, RTGS, NEFT, SWIFT, and DD issuance while maintaining strict process controls and compliance. Investigated transaction discrepancies and supported branch readiness for audits.

Banking Operations Deposits Withdrawals FX Transactions RTGS NEFT Swift DD Issuance Compliance Audit Support Customer Service problem resolution Escalation Management CSAT

Customer Service Representative

PRSPUR

Aug 2019 - Dec 2020 (1 year 4 months)

Provided customer assistance and problem resolution, handled sales and upselling, collected feedback, and collaborated across functions for crisis management.

Customer Service problem resolution Sales Upselling Feedback Collection Documentation Reporting Cross Functional Collaboration Crisis Management

Administrative Assistant

United Parcel Services Pvt Ltd

Aug 2015 - Jul 2017 (1 year 11 months)

Served as Vice President for an employee engagement survey, spearheading initiatives to boost workplace satisfaction and morale. Resolved shipment bottlenecks across European customs leading to improved billing cycles.

Employee Engagement Survey Management Process Improvement Customs Resolution Billing Cycle Reduction Administrative Support

Learner Trader

Capstone Securities Analysis Pvt Ltd

May 2015 - Jul 2015 (2 months)

Conducted intraday trading and technical analysis on US equity markets. Applied risk management frameworks to minimize exposure during volatile periods.

Intraday Trading Technical analysis US Equity Markets Risk Management