Kaveri User
@kaveriuser1
I improve banking and payments processes through requirements, CRM optimization, data analysis, and stakeholder collaboration.
IndiaWhat I'm looking for
I've improved banking processes across RBL Bank, IndusInd Bank, Yes Bank, and Kotak Mahindra Bank, combining HNI banking knowledge with business analysis and digital payments experience.
At RBL Bank, I gathered requirements for a ₹200 Cr HNI portfolio and translated them into CRM enhancements that improved customer onboarding by 30%. I created BRDs and functional wireframes, collaborated with IT and product teams, and supported JAD sessions for a new CRM implementation.
At IndusInd Bank, I earned three consecutive promotions from Deputy Manager to Chief Manager within four years. I gathered requirements from 50+ HNI clients and internal stakeholders, analyzed sales and customer-behaviour data, monitored KPIs, and connected Business, IT, and Operations teams to resolve process gaps.
I'm now applying structured business analysis training in Tableau, Advanced Excel, JIRA, Agile practices, process mapping, and data visualization to banking, payments, fintech, and financial-services projects.
Experience
Work history, roles, and key accomplishments
Business Analyst
Professional Reskilling
Sep 2023 - Present (2 years 11 months)
Executed a structured transition into business analysis following a managed career break, completing comprehensive training in Business Analysis, Tableau, Advanced Excel, JIRA, and Agile methodologies. Delivered over 5 training and certification projects encompassing requirements gathering, process analysis, data visualization, and Agile best practices.
Education
Degrees, certifications, and relevant coursework
Vellore Institute of Technology
Master of Science, Biotechnology
Grade: 8.9/10
Completed Master of Science in Biotechnology with a grade of 8.9/10.
Availability
Location
IndiaAuthorized to work in
Portfolio
github.com/singhkav0518-bot/BA-projects_Kaveri/blob/main/Business%20Analytics%20with%20excel.docxJob categories
Skills
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