Looking for a job

divya diwakar

@divyadiwakar

Message

I improve FX and money-market operations, controls, and client service across global banks.

India

Message

What I'm looking for

I'm looking to lead and improve banking operations through business analysis, process automation, project delivery, client service, regulatory compliance, and team development.

I've spent 18 years improving OTC FX and money-market operations across Standard Chartered Bank, HSBC Global Banking & Markets, Société Générale, and Northern Trust.

At Standard Chartered Bank, I manage FX & MM operations, define banking requirements with stakeholders and technology teams, coordinate UAT and deployments, and lead projects that improve onboarding workflows, processing time, and SLA adherence.

I've led teams through escalations, mentoring, performance management, training design, business continuity planning, and customer-satisfaction initiatives while maintaining bank policy and regulatory compliance.

My background includes confirmations, settlements, reconciliation, investigations, client onboarding, process mapping, gap analysis, and operational reporting. I work across platforms including MUREX, GTSS, MISYS, FXALL, Bloomberg, ALERT, SWIFT, CLS, and CLS NET.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Standard Chartered Bank

Mar 2022 - Present (4 years 6 months)

Managed FX & MM operations, defined banking requirements with stakeholders, and led UAT and production deployment. Implemented customer satisfaction strategies and drove end-to-end project management.

Murex GTSS Misys FXALL Bloomberg Alerting Swift CLS CLS Net Business Analysis Stakeholder Management UAT Project Management Process Improvement Team Management Regulatory Compliance Data Analysis

Assistant Manager

HSBC Global Banking & Markets

Aug 2017 - Mar 2022 (4 years 7 months)

Worked in Global Market Operations, collaborating with lending, operations, risk, and compliance teams. Reconciled FX and MM accounts, managed compensation claims, and led process improvement initiatives.

FX Money Markets Confirmations Settlements Reconciliations Swift CLS Customer Service Mentorship Process Improvement SLA Management Reporting

Senior Associate

Societe Generale

Feb 2011 - Aug 2017 (6 years 6 months)

Led migration of business operations from Singapore to Bangalore. Processed confirmations and settlements for FX and MM deals, including CLS I/O SWAPS, and managed client onboarding onto CLS platform.

Swift TLM Alerting GTSS Misys FXALL CLS Confirmations Settlements Reconciliations Client Onboarding Migration

Analyst

Northern Trust

Oct 2008 - Dec 2010 (2 years 2 months)

Processed, confirmed, and settled FX and Money Market trades via SWIFT and CLS. Conducted daily reconciliation of cash accounts and investigated non-receipts.

FX Money Markets Swift CLS Reconciliations Investigation Client Follow up