At Concentrix, I build Power BI dashboards on ticket, quality, and volume data for team leads. I also automated weekly reporting with SQL and Excel, cutting manual preparation by more than three hours per week.
At Utilized, I built SQL and Python pipelines during an AI&Data Analytics internship and applied machine learning to business datasets, presenting insights through Power BI dashboards.
On my Customer Churn Analysis project, I built a Power BI dashboard analyzing more than 7,000 customer records and queried and cleaned data across SQL tables to identify churn drivers.
I’ve also worked in customer and technical support at TELUS Digital (Riot Games), Amazon, Teleperformance (WD/SanDisk), and iEnergizer, analyzing ticket trends and improving reporting and support processes. My projects include IPL data analysis, home price prediction, and ice cream sales forecasting.
