Open to opportunities

Roshni R

@roshnir

Customer Support & Operations professional combining technical troubleshooting and talent acquisition to deliver first-time resolutions.

India

Message

What I'm looking for

I’m looking for a role where I can own customer issue resolution end-to-end, collaborate with technical teams to escalate and close complex cases, and contribute my talent acquisition skills—while leveraging AI/automation to improve speed and quality.

I’m a Customer Support and Operations professional with 3+ years of experience across customer service, technical support, operations, and recruitment. I resolve customer issues through phone, email, and ticketing systems, using troubleshooting and root-cause thinking to deliver accurate solutions during the first interaction.

In customer support roles, I handle complaints with empathy, maintain high service standards, and create/update tickets with timely follow-up. I also bring recruiting strength—managing end-to-end talent acquisition activities such as sourcing, screening, scheduling interviews, and extending offers, while using tools and techniques like LinkedIn Recruiter, Naukri, Boolean Search, CRM, and ATS.

Experience

Work history, roles, and key accomplishments

Operations Executive (Customer Support)

Hexaware Technologies

Feb 2025 - May 2026 (1 year 3 months)

Provided inbound telecom customer support by handling service-related queries and resolving issues with empathy and professionalism. Managed customer support tickets, documented resolutions, and escalated complex cases with internal teams.

Customer Support Technical Support Issue Resolution Phone Support Email Support Ticketing Systems Complaint Handling Root Cause Analysis Escalations Documentation Customer Experience

Placement Coordinator (Student Recruiter)

ISSD

Aug 2023 - Apr 2024 (8 months)

Sourced suitable students based on job requirements and supported candidates through training and interview preparation prior to interviews. Managed and updated the student database and supported onboarding.

Interview Preparation training coordination Database Management Onboarding & Support

HR Recruiter

Bramma Learning Solutions Pvt Ltd

Jun 2022 - Nov 2023 (1 year 5 months)

Performed end-to-end recruitment activities including sourcing, screening, scheduling interviews, and extending offers. Created job descriptions and job postings to attract qualified candidates and successfully hired professionals for client requirements.

Candidate Sourcing Screening Interview Scheduling Offer Extension Job Posting

Senior HR Recruiter

Voltech HR Services

May 2023 - Aug 2023 (3 months)

Handled end-to-end recruitment for Gulf country clients, including understanding requirements and sourcing candidates from job portals and calls. Supported the recruitment process for clients in SA, Kuwait, Qatar, Oman, and Dubai.

Candidate Sourcing Naukri LinkedIn Inbound Calls Screening Stakeholder Management

Coir Marketing Intern

Kerala State Coir Federation

Completed a one-month internship focused on coir marketing activities with Kerala State Coir Federation.

Talent Acquisition Executive

Shiash Info Solutions Pvt Ltd

Worked as a Talent Acquisition Executive at Shiash Info Solutions Pvt Ltd, supporting recruitment-related activities referenced in the experience notes.