In my freelance recruitment practice, I manage the full hiring lifecycle for client organizations across IT, retail, manufacturing, and BPO/customer service. I work with hiring managers to define role requirements and build candidate pipelines.
I source through LinkedIn Recruiter, Naukri, Indeed, referrals, and direct outreach, then screen candidates and coordinate interviews. I also handle offer discussions and track requisitions, pipeline status, and time-to-fill.
At Firstsource Solutions Ltd, I managed recruitment and onboarding, processed payroll, and supported compensation and benefits programs. I also conducted exit interviews and analyzed turnover trends to inform retention strategy.
My earlier customer support and service management roles were with Alorica India Pvt Ltd, Myntra Designs Pvt Ltd, and Flipkart Internet Private Limited. At Flipkart, I contributed to optimizing customer service operations and enhancing client satisfaction.
