I am a seasoned IT professional with 18 years of experience, specializing in support operations and security compliance. Throughout my career, I have led teams in providing comprehensive technical support while ensuring adherence to stringent security protocols and regulatory requirements. I have a strong track record of implementing and managing ITIL best practices for incident, problem, and change management, resulting in improved system uptime and user satisfaction.
My expertise extends to overseeing security compliance frameworks such as ISO 27001 and HIPAA, ensuring that organizational systems and processes meet industry standards and regulatory obligations. I excel in conducting risk assessments, developing security policies and procedures, and coordinating audits to identify and address vulnerabilities. By combining technical proficiency with a strong understanding of compliance requirements, I collaborate cross-functionally to implement security measures that mitigate risks and safeguard sensitive data.
I am committed to staying abreast of emerging threats and evolving compliance standards to proactively enhance security posture while providing seamless IT support to drive business success.
