Yasenia Leanos

Manage a book of 46 government, nonprofit and corporate accounts; built the full account management workflow from the ground up. Achieved 100% retention in Q3 2026 by designing a renewal prioritization framework to sequence risk.

Interpret in Spanish for applicants and clinic staff, helping families navigate the U.S. citizenship process. Assist applicants with completing naturalization applications accurately.

Managed a $3M+ enterprise portfolio at 93% gross retention and 104% net revenue retention. Partnered with Finance, Product and Support to cut issue resolution time by 40%.

Managed a $1M+ enterprise portfolio with a 92% renewal rate through structured account planning. Reduced time-to-value by 35% and improved client engagement by 25%.

Co-led platform launch to 200+ franchise owners, reaching 95% adoption through structured rollout planning. Built automated onboarding workflows that improved implementation efficiency by 20%.

Led SaaS implementations for municipal government clients, configuring environments to stakeholder requirements and operational workflows. Achieved an 88% customer advocacy conversion rate.

Delivered 100+ SaaS implementations and improved enterprise client adoption by 35%. Mentored junior consultants on account performance.

Provided talent acquisition consulting services.

Managed implementation accounts for ADP AdvancedMD.

Managed implementation projects for NWP Services Corporation.

Independent practice in residential and commercial sales and leasing; manage contracts, negotiations and client outcomes end to end.

Bachelor of Science in Business Management from the University of Phoenix.