Open to opportunities

Yarra Saritha

@yarrasaritha

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Support Engineer with 3 years in IT operations, incident management, and monitoring.

India

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What I'm looking for

I’m looking for a Support Engineer role where I can own incident management end-to-end, monitor systems proactively, meet SLAs consistently, and collaborate with teams during P1/P2 events—while using tools like SysAid and SolarWinds to reduce downtime.

I’m a results-driven Support Engineer with 3 years of experience at HCL Technologies, focused on IT operations, incident management, and monitoring. I’m hands-on with keeping systems stable and responding quickly to customer needs.

In my current role, I resolve 40-60+ incidents daily within SLA to maintain high customer satisfaction. I monitor critical alerts using SolarWinds to reduce system downtime, and I create and manage incident tickets in SysAid based on severity.

I collaborate across teams to drive resolution for high-priority issues and participate in bridge calls for P1/P2 incidents. I’m comfortable coordinating under pressure while keeping communication and escalation timelines on track.

I bring practical technical strength with SysAid and SolarWinds, along with working knowledge of SQL and Python to support troubleshooting and reporting needs. I’m also energized by continuous learning and improvement, built on my Computer Science Engineering background.

Experience

Work history, roles, and key accomplishments

Support Engineer (Analyst)

HCL Technologies

Jan 2024 - Sep 2025 (1 year 8 months)

Resolved 40–60+ incidents daily within SLA to maintain high customer satisfaction, while monitoring critical alerts in SolarWinds to reduce downtime. Created and managed severity-based incident tickets in SysAid and coordinated bridge calls for P1/P2 incidents to restore service quickly.

Incident Management SLA Management Solarwinds SysAid Ticketing Alerting Python SQL Troubleshooting

Graduate Engineer Trainee

HCL Technologies

Sep 2022 - Dec 2023 (1 year 3 months)

Monitored alerts and ensured timely escalation, supporting incident resolution within SLA. Coordinated bridge calls for critical issues and worked with SysAid and SolarWinds for monitoring and ticket handling.

Incident Management SLA SysAid Solarwinds Troubleshooting Bridge Calls

Education

Degrees, certifications, and relevant coursework

DVR & Dr. HS MIC College of Technology

Bachelor of Technology, Computer Science Engineering

2018 - 2022

Grade: CGPA 8.8

Activities and societies: Actively participated in extracurricular activities; demonstrated leadership and teamwork.

Earned a B.Tech in Computer Science Engineering at DVR & Dr. HS MIC College of Technology, graduating in 2022 with a CGPA of 8.8. Participated in extracurricular activities, demonstrating leadership and teamwork.