Open to opportunities

Yared Wendale

@yaredwendale

Electrical & computer engineering graduate delivering customer service and circuit design plus software development expertise.

Ethiopia

Message

What I'm looking for

I’m looking for job opportunities where I can combine customer service and technical skills—supporting customers confidently, explaining products clearly, and contributing to engineering or software work with a practical, detail-oriented approach.

I am a detail oriented electrical and computer engineering graduate with proven technical skills in circuit design and software development, plus a strong foundation in customer support gained over two years of client-facing roles.

I handled customer inquiries, calls, and complaints, and provided detailed information about policies and products as a Customer Service Representative at THE ULTIMATE INSURANCE BROKER and DASHEN BANK S.C, supporting customer onboarding with account opening and closure. I also built a GSM based home automation system using an Arduino UNO and SMS-based remote control, and I bring a practical, user-focused engineering mindset to my work.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Rep

Current

Dashen Bank S.C

Apr 2024 - Present (2 years 2 months)

Greeted customers and explained bank products and services, assisting with account opening/closure and addressing customer complaints and issues.

Customer greeting Account Closures Complaint Handling Customer Support Client Communication

Customer Service Rep

The Ultimate Insurance Broker

Nov 2022 - Mar 2024 (1 year 4 months)

Handled customer inquiries for insurance issues by answering calls, responding to complaints, and providing detailed information on policies and products.

Service Explanation Complaint Resolution policies Client Communication Customer Support Service Explanations