Tsedenya Asmare
@tsedenyaasmare
Bilingual customer service representative with a technical background.
EthiopiaWhat I'm looking for
I am a friendly, reliable, and self-motivated individual with a strong command of English and native fluency in Amharic. My unique mix of customer service excellence and technical understanding stems from my background in Electrical Engineering. I possess all the qualities employers seek in a customer service representative—great communication, empathy, problem-solving, multitasking, and adaptability.
Currently, I work as a Freelance Translator and Support Helper at Addis Ababa Science & Technology University, where I translate academic and technical content and assist international students with interpreting needs. Additionally, I provide online support for startups and small businesses, handling inquiries and technical issues in both English and Amharic. I thrive in remote environments and am passionate about making every customer interaction a positive experience.
Experience
Work history, roles, and key accomplishments
Freelance Translator & Support Helper
Addis Ababa Science & Technology University
Jan 2022 - Present (4 years 5 months)
Translated academic, administrative, and technical content between English and Amharic, facilitating communication for international students and guests. Provided essential technical support and guidance for university systems, resolving issues on English-only platforms.
Online Freelance Support
Freelance Services
Provided comprehensive live chat and email support for various startups and small businesses, effectively handling diverse inquiries, product questions, and technical issues. Maintained meticulous records of customer interactions and translated user feedback into actionable reports for business improvement.
Education
Degrees, certifications, and relevant coursework
Addis Ababa Science & Technology University (AASTU)
B.Sc. in Electrical and Computer Engineering, Electrical and Computer Engineering
Currently pursuing a Bachelor of Science in Electrical and Computer Engineering. The program is ongoing, and I am in my 5th year of study.
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Job categories
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