Open to opportunities

Amer Masri

@amermasri

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Results-driven F&B and retail manager skilled in operations, customer service, and team leadership.

Lebanon

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What I'm looking for

I seek a role combining operational leadership and digital customer engagement where I can improve service quality, drive sales, and grow within a forward-looking company.

I am a results-driven F&B and retail manager with over 10 years of experience leading high-volume hospitality and luxury retail operations. I specialize in improving service quality, driving sales growth, and maintaining consistency in fast-paced environments.

I have managed daily branch operations, inventory control, shift coordination for teams of 25+, and handled cash closing and sales reconciliation. My background includes roles as Team Leader, Floor Manager, Branch Manager, and Shop Supervisor where I delivered measurable performance improvements.

In addition to on-site leadership, I bring expertise in remote communication and digital customer service, including live chat and ticketing systems (Zendesk, Intercom, Freshdesk). I also have hands-on experience in forex and crypto trading, which strengthens my understanding of digital finance and risk management.

I am passionate about combining operational excellence with online customer engagement, particularly within crypto, trading, or gaming companies that value efficiency, client satisfaction, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Team Leader (Assistant Manager)

Current

Crepaway

Oct 2024 - Present (1 year)

Supervise daily branch operations for a high-volume F&B outlet, reducing product loss by 12% through inventory control and coordinating shifts for 25+ staff while handling cash closing and service recovery.

Inventory Control Cash Handling Customer Service Service Recovery Team Leadership

Current

Swimming Coach (Part-Time)

Current

Elite Swimming Academy

Jul 2017 - Present (8 years 3 months)

Train students of all ages focusing on discipline, progress, and safety; recognized as Coach of the Month for outstanding student results and professionalism.

Coaching Lesson planning Student Progress Tracking Communication Disciplining Performance Coaching

Floor Manager

Yakiniku Japanese Grill

Feb 2024 - Oct 2024 (8 months)

Directed front-of-house operations and kitchen coordination to improve order accuracy and staff responsiveness, mentoring new employees to meet service standards.

Front of House Management Staff Training Customer Satisfaction Order Accuracy Team Coordination Service standards Mentoring

Branch Manager

Mitsu-ya Bazalt

Feb 2024 - Jun 2024 (4 months)

Managed operations of a high-end Japanese restaurant, implementing team restructuring and new service guidelines to improve operational flow and guest satisfaction.

Inventory Management

Forex & Crypto Trader

Freelance

Sep 2017 - Mar 2024 (6 years 6 months)

Managed a personal trading portfolio and analyzed market trends using technical tools, developing expertise in digital finance and risk management.

Trading Risk Management Portfolio Management Market Research Financial Analysis

Shop Supervisor

Pearl Brands – GarageLuxe

Oct 2022 - Feb 2024 (1 year 4 months)

Supervised luxury retail operations, coordinated visual merchandising and brand reporting, and improved store sales by 17% through upselling and cross-selling initiatives.

retail management Visual Merchandising Sales Coaching Upselling Customer Service

Senior Sales Representative

ABC Department Store

Jun 2017 - May 2020 (2 years 11 months)

Delivered personalized service that increased repeat client purchases by 20% and supported training and supervision of junior staff while streamlining cashier operations during peak hours.