Open to opportunities

Omar Haddara

@omarhaddara

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Account Manager focused on end-to-end client ownership and tech-enabled customer experiences.

Lebanon

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What I'm looking for

I’m looking for a role where I own client outcomes end-to-end, act as the trusted liaison, and combine analytical problem-solving with strong communication to deliver seamless training/consulting or customer experience results.

I’m a tech-savvy, adaptable professional with 3+ years of experience across account management, high-end customer service, and retail sales. As an Account Manager at American Consulting Experts (ACE), I serve as the primary point of contact between clients and the company, managing client requests end-to-end from onboarding to delivery.

I take pride in needs assessment, translating client requirements into actionable requests across training, consulting, and certification services. I’m known for bridging technical operations with client experience—securing the right solution, resolving complex issues calmly, and building long-term relationships through cross-functional coordination.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

American Consulting Experts (ACE)

Jun 2026 - Present (1 month)

Serves as the main client point of contact, managing the full client lifecycle from onboarding to delivery. Coordinates internal teams to meet client requirements and provides end-to-end request ownership.

Account Management Client Relations Client Onboarding Needs Assessment Cross functional Coordination Customer Service

Customer Service Representative

ABC Verdun

May 2025 - May 2026 (1 year)

Used Microsoft Dynamics to support customer engagement and extract data to identify transaction errors or potential fraud. Resolved high-volume inquiries and worked with internal teams to analyze feedback and improve upcoming mall events.

Microsoft Dynamics CRM POS systems Customer Service Data Extraction Fraud Detection Conflict Resolution Event Coordination Customer Feedback Analysis

Retail Salesman

Hamra Shopping & Trading Co. (HST Co. GS)

Mar 2024 - Mar 2025 (1 year)

Ranked among the top-selling employees store-wide and handled digital ordering for out-of-stock items via email. Built a loyal client base through personalized style consultations and promotion follow-ups.

Retail Sales Inventory Management Digital Ordering Via Email Style Consultation Promotion

Sales Associate & Cashier

Terranova & Calliope (Fashmore)

Sep 2023 - Mar 2024 (6 months)

Managed stock keeping and shipment installation, including subcode verification, in a fast-paced retail environment. Processed payments and exchanges, and supported merchandising and display setup to ensure responsive customer service.

Subcode Verification Payments Processing Merchandising Customer Service Sales Support

Data Collection Associate

World Vision / Nassim Association

May 2022 - Present (4 years 2 months)

Conducted field research and phone surveys for the Livelihood Survey in Akkar. Completed and submitted data forms to support international NGOs in aid distribution.

Field Research Phone Surveys Data Collection Data Submission Aid Distribution Support