Open to opportunities

Yang Ina

@yangina

Project Manager at FIH Mobile coordinating robotics programs and Tier-1 consumer electronics NPI, with a background in automotive software QA.

Taiwan

Message

At FIH Mobile Limited, I coordinate internal robotics and self-developed product programs across engineering, QA, assembly, factory, and external partner teams. I manage schedules, material readiness, sample builds, and issue follow-up, and prepare project updates and risk summaries for VP-level leaders.

For the STLA automotive program, I supported customers on-site in Europe, coordinated investigations with R&D, and led weekly issue reviews. I also designed and maintained JIRA workflows and wrote software test procedures, tool guides, and basic automation scripts.

Experience

Work history, roles, and key accomplishments

Current

Project Manager (EPM / OPM / MPM)

Current

FIH Mobile Limited

Mar 2025 - Present (1 year 7 months)

Coordinate 2–3 internal robotics and self-developed product programs across ME, EE, SW, QA, assembly, factory, and external partner teams; manage schedules, BOM/material readiness, sample builds, and issue follow-up. Prepare project status updates, risk summaries, decision points, and action items for VP-level leaders and senior managers; mentor junior team members on project workflows and cross-f

Project Management EPM OPM Multi Project Management NPI Schedule Planning BOM Management Material readiness Sample Build Risk Tracking VP Level Reporting Team Mentorship Cross Functional Communication

Software QA Engineer & Client-Facing Technical Liaison

FIH Mobile Limited

May 2022 - Feb 2025 (2 years 9 months)

Completed three solo long-term assignments in Europe supporting the STLA automotive program at customer offices and factory sites. Served as primary contact for customer-reported issues, coordinated internal investigations with R&D teams, and led weekly issue review meetings with the customer.

Software QA Issue Management Client Communication JIRA Workflow Design Test SOPs Tool Guides Automation Scripting R&D Coordination

Content Moderator

TaskUs

Aug 2018 - Jan 2022 (3 years 5 months)

Reviewed user-generated content, conducted account investigations, and determined appropriate actions based on platform policies and risk signals. Analyzed user data and issue patterns to identify root causes and report platform abuse trends to management.

Content Moderation Account Investigation Data Analysis Policy Enforcement Risk Assessment

Customer Service Specialist

Taiwan Star Telecom

Jul 2016 - Aug 2018 (2 years 1 month)

Handled approximately 100 inbound and outbound customer inquiries per day, providing consultative support in Mandarin and English. Explained products, services, and membership details, resolved customer issues, and collected feedback to support service and process improvements.

Customer Service Inbound Outbound Calls Consultative Support Issue Resolution Feedback Collection