Evan Chang
@evanchang
I coordinate global software delivery, QA teams, and reporting tools that improve release readiness and operational visibility.
CanadaWhat I'm looking for
At TATA Consultancy Services, I coordinated technical program delivery across engineering, product, QA, and client teams, aligning scope, timelines, milestones, dependencies, and release readiness across regions.
I built an AI-assisted dashboard for tester performance, testing volume, and issue status, reducing report preparation time and improving responses to client inquiries. I also created Google Sheets SLA tracking and reporting tools to support service-level discussions.
Previously at Wipro, I led 12 QA engineers across software release cycles and created standardized onboarding playbooks. I'm pursuing a Master of Management Innovation & Entrepreneurship at Queen’s University and am interested in digital transformation and technology-enabled business improvement.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Fuji-Intech
May 2026 - Jun 2026 (1 month)
Responded to customer inquiries through live chat and digital communication channels, clarifying issues and providing clear service information.
Assisted users with platform navigation and troubleshooting, and response efficiency in a fast-paced environment.
Maintained accurate records of customer interactions and issues, escalating complex cases to the appropriate teams.
Managed technical program delivery by coordinating project scope, timelines, milestones, and dependencies across engineering and product teams. Coordinated approximately 15 stakeholders across engineering, QA, product, and client teams to align priorities and communicate delivery progress across regions.
Led a team of 12 QA engineers, managing test planning, workload allocation, and delivery schedules across multiple software release cycles. Established a standardized onboarding process by developing playbooks covering tool usage, test procedures, issue reporting, and frequently asked questions.
Localization Game Tester
Pole To Win
Jun 2020 - Jul 2021 (1 year 1 month)
Conducted localization and functional testing across multilingual software releases while collaborating with international QA teams. Identified localization, UI, and workflow-related issues while maintaining accurate issue tracking and documentation.
Education
Degrees, certifications, and relevant coursework
Queen's University - Smith School of Business
Master of Management, Management Innovation & Entrepreneurship
Pursuing a Master of Management Innovation & Entrepreneurship with an expected graduation in April 2027.
Tech stack
Software and tools used professionally
Availability
Location
Canada
TaiwanSalary expectations
Social media
Skills
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