Chealsea Jean Hega

I’m a detail-oriented Legal Administrative Assistant with over 8 years of combined experience in legal administration, customer service, retail sales, and office administration. I was promoted internally from Customer Service to Legal Administrative Assistant, and I’m known for accuracy, confidentiality, and dependable follow-through.

In my current role, I coordinate loan agreement documents between Customer Service and the Legal Department, track documents to prevent loss during handover, and maintain clear records of customer details, loan amounts, and document movements. I also manage stamping agreement processing, coordinating stamp duty with LHDN and supporting re-sign, restructure, and renewal agreements.

I bring strong administrative support skills—verifying documentation checklists before legal processing, coordinating Direct Debit matters with merchants and the DIO Department, and preparing professional emails and official correspondence. I also contribute to SOP development, staff training, and KPI documentation, with a consistent focus on compliance, time management, and efficient business communication.