Open to opportunities

Yancini Torres

@yancinitorres

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Bilingual professional with over ten years in customer service.

United States

Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills while fostering a collaborative and growth-oriented environment.

I am a bilingual and bi-cultural professional with over ten years of experience in customer service. My career has been driven by a strong commitment to understanding customer needs and expectations, which has enabled me to excel in various roles. I am self-motivated and continuously seek opportunities for improvement, ensuring that I remain at the forefront of my field.

Throughout my professional journey, I have held diverse positions, including Admissions Representative, Administrative Assistant, and Business Manager. My ability to manage multiple tasks efficiently, coupled with my strong leadership skills, has allowed me to contribute significantly to the organizations I have been part of. I take pride in my attention to detail and my capacity to thrive in fast-paced environments, always aiming to deliver the best results for my team and clients.

Experience

Work history, roles, and key accomplishments

Current

Admissions Representative

Current

McAllen Careers Institute

Jan 2024 - Present (1 year 4 months)

Responsible for recruiting students through various outreach strategies, reviewing applications, and collaborating with admissions counselors. Conducts research and maintains accurate documentation of students’ progress in the admissions process.

Cold Calling Campus Tours Data Analysis Team Collaboration Process Improvement Documentation Management Communication Customer Service

Administrative Assistant

AMLEZ Oil & Gas Services

Feb 2021 - Jan 2024 (2 years 11 months)

Managed financial records, tracked expenses, and maintained inventory. Provided clerical support, verified invoices, and communicated with customers and drivers to ensure smooth operations.

Inventory Management Scheduling Problem Solving

Waitress

Country Bar and Grill

Jan 2018 - Jan 2023 (4 years 11 months)

Provided excellent customer service in a fast-paced environment, serving food and beverages to over 40 customers per shift. Efficiently managed multiple tasks and maintained cleanliness in dining areas.

Customer Service Multitasking Problem Solving Time Management Communication

Business Manager

Hwarang Taekwondo

Jan 2015 - Feb 2021 (6 years 1 month)

Managed business operations including hiring, training, and marketing. Developed business strategies and ensured the company's vision was met through effective management.

Business Management Staff Training Marketing Analysis Financial Management Strategy Development Data Entry Problem Solving Leadership

Front Office Assistant

Simpaq & Printing Solutions Group

Jan 2016 - Dec 2016 (11 months)

Provided clerical support, maintained physical and digital records, and coordinated meetings. Ensured financial accuracy and interacted with customers professionally.

Document Management Financial Accuracy Communication Time Management