Open to opportunities

Yana Valitova

@yanagorizova

Message

I lead end-to-end B2B and B2C delivery, improving operations and customer experiences across distributed teams.

Kazakhstan

Message

What I'm looking for

I'm looking for remote Project Manager, Program Manager, or Operations Manager roles where structured process, clear communication, and cross-team coordination drive product outcomes.

At Dostar Trips Kazakhstan, I manage end-to-end delivery for international B2B and B2C clients, coordinating cross-functional teams, stakeholders, budgets, timelines, and resources to deliver high-quality outcomes.

I've improved operational processes and customer experience throughout my career, including raising a hotel's Booking.com rating to 9.5 within six months. I also delivered more than 1,500 translation projects across IT, healthcare, construction, accounting, and legal industries while coordinating remote teams and maintaining quality standards.

Experience

Work history, roles, and key accomplishments

Current

Senior Project Manager (Operations & Customer Experience)

Current

Dostar Trips Kazakhstan

Dec 2023 - Present (2 years 8 months)

- Managed end-to-end project delivery for international B2B and B2C clients.
- Led cross-functional teams and coordinated multiple stakeholders across project lifecycles.
- Planned budgets, timelines, resources, and project execution to ensure on-time, high-quality delivery.
- Improved operational processes and customer experience through continuous optimization.
- Built long-term client and p

Client Relations Quality Management Sales Planning Project Management Operations Management Stakeholder Management Process Optimization

Hotel Manager

Almaty Backpackers Hotel and Eco-Tours

Dec 2016 - Aug 2018 (1 year 8 months)

Increased the hotel's Booking.com rating to 9.5 within the first six months and maintained consistently high guest satisfaction

Operations Management Customer Experience Team Management Budget Management

Translation Project Manager

Translation Project

Jan 2013 - Nov 2016 (3 years 10 months)

- Managed translation projects from client request to final delivery.
- Coordinated a remote team of translators, assigning tasks and ensuring timely project completion.
- Maintained quality standards and managed client communication throughout the project lifecycle.
- Delivered over 1,500 translation projects across IT, healthcare, construction, accounting, and legal industries.

Team Management Quality Assurance Project Management Remote Team Management