Мадина Момынова
@000269
Experienced customer relations specialist with strong project management skills.
What I'm looking for
With over 15 years of diverse experience in customer relations and project management, I have developed a robust skill set that includes negotiation, business correspondence, and effective communication. My journey has taken me through various roles, from Assistant of Chief Manager in maintenance to International Marketing Specialist, where I successfully recruited international students and managed marketing activities.
At AFIK GROUP, I honed my abilities in handling client complaints, executing electricity reports, and controlling maintenance fixings. My role as Deputy Director of Business Properties further strengthened my expertise in client negotiations and marketing research. I am passionate about fostering strong relationships and ensuring customer satisfaction, which has been a consistent theme throughout my career.
My educational background in Business and Economics, combined with my fluency in multiple languages, allows me to navigate complex business environments effectively. I am committed to continuous professional growth and am eager to contribute my skills to a dynamic team that values innovation and collaboration.
Experience
Work history, roles, and key accomplishments
Customer Relations Assistant
AFIK GROUP, CAESAR PROJECTS
Aug 2023 - Jul 2024 (11 months)
Managed client complaints and queries, executed electricity reports, controlled maintenance fixings, organized meetings, and prepared maintenance agreements. Provided translation services in Russian, Turkish, and English.
International Marketing Specialist
GIRNE AMERICAN UNIVERSITY
Dec 2021 - Aug 2023 (1 year 8 months)
Recruited international students, participated in educational fairs, conducted marketing activities, managed the call center, and provided student advising and admissions support.
Deputy Director of Business Properties
CASPIAN OFFSHORE CONSTRUCTION REALTY
Jan 2021 - Jan 2022 (11 months)
Worked with clients on office rentals, negotiated contracts, conducted market research, managed documentation, and ensured project document flow.
Sales Manager
HOTEL and BUSINESS CENTER DIPLOMAT
Jul 2019 - Feb 2020 (7 months)
Sold hotel services, managed partnerships, prepared commercial offers, and conducted negotiations with potential partners.
Senior Manager of Commercial Department
Higher Technical College APEC PETROTECHNIC
Feb 2017 - Jul 2019 (2 years 5 months)
Prepared contracts, communicated with clients, resolved legal issues, and coordinated project support while maintaining documentation and supplier relations.
Sales Planning and Forecasting Manager
DUTY FREE CENTRAL ASIA
Apr 2013 - Jul 2016 (3 years 3 months)
Managed sales planning, promoted merchandise, and maintained a database of duty-free goods.
Senior Reservations Manager
HOTEL OASISINN
Aug 2012 - Jan 2013 (5 months)
Consulted clients on booking rules, coordinated accommodation obligations, and managed documentation and reporting.
Director of Men's Clothing Store
SARAR Men Store
May 2012 - Aug 2012 (3 months)
Organized sales personnel, controlled sales processes, and managed inventory and customer service.
Deputy Director / General Manager
World Designer Brands
Jun 2010 - Nov 2011 (1 year 5 months)
Conducted negotiations with foreign partners, drafted contracts, and managed customs clearance and reporting.
Assistant to the President
NAZARBAYEV University
Dec 2009 - Mar 2010 (3 months)
Executed manager's instructions, prepared business documents, and organized negotiations with customers.
Education
Degrees, certifications, and relevant coursework
Girne American University
Bachelor of Science, Business and Economics
2005 - 2009
Studied Business and Economics with a focus on the Accounting department, gaining foundational knowledge in financial principles and practices.
Turan College
Diploma, Finance
2005 -
Completed studies in the Finance department, acquiring essential skills in financial management and analysis.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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