Lydia Daniel

I’m a customer service and client support professional with 15+ years of experience handling customer communications, call center teams, and long-term client relationships. I focus on resolving issues quickly, keeping customers satisfied, and improving service quality through feedback.

In my current role as Chief Operations Manager – Public Fundraising, I oversee donor services and manage a call center team handling customer/donor questions and requests. I lead and coach a team of 40+ staff to strengthen communication and issue resolution, while tracking customer feedback to drive continuous improvement.

Previously, as a Senior Manager – Corporate Partnerships at The Akshaya Patra Foundation, I built and maintained relationships with 10+ corporate clients per year and resolved concerns to support satisfaction and renewal. At Child Rights and You (CRY), I managed outreach and follow-up communication using data and reporting to improve response times and client outcomes.

I’m also experienced in retention and operations, including reducing cancellations through complaint resolution and rolling out new support channels that made it easier for customers to reach help. I work comfortably both independently and remotely, with a strong emphasis on conflict resolution, training, and data-driven decision-making.