Open to opportunities

Yalonda Ward

@yalondaward

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Compassionate patient care professional with administrative and clinical support experience.

United States

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What I'm looking for

I am seeking a patient-focused role that combines clinical caregiving and office administration, at a supportive, team-oriented healthcare provider where I can grow clinically and support efficient patient operations.

I am a dedicated patient-care and administrative professional with hands-on experience as a Patient Registration Representative, Patient Care Technician, Home Health Aide, and Customer Service Representative. I have verified insurance, scheduled appointments, supported clinical care by taking vital signs and collecting samples, and worked remotely on registration and client-account tasks while maintaining federal compliance.

I hold CPR and CNA/Home Health Aide certifications and bring strong skills in EMR systems, Microsoft Office, data entry, and communication. I seek opportunities where I can combine clinical caregiving strengths and office-administration capabilities to improve patient experience and support efficient healthcare operations.

Experience

Work history, roles, and key accomplishments

Current

Patient Registration Representative

Current

IU Health Hospitals

Aug 2024 - Present (1 year 3 months)

Check patients in, verify insurance, and schedule appointments while ensuring accurate registration and compliance with hospital procedures.

Patient Registration Insurance Verification Scheduling Data Entry Customer Service

Customer Service Representative

Navient

Oct 2021 - Jun 2024 (2 years 8 months)

Handled inbound calls and emails, accessed registration tasks, and ensured accounts met client standards and federal regulations in a remote work setting.

Customer Service Email Support & Compliance Remote Work Data Entry Account Management

Patient Care Technician

New Beginnings Home Care

May 2020 - Oct 2021 (1 year 5 months)

Took vital signs, monitored health, collected samples, and recorded and gathered lab test results to support patient care plans.

Vital Signs Patient Care Documentation Home Health Communication

Home Health Care Aide

Trillium Woods

Jan 2018 - Mar 2020 (2 years 2 months)

Provided personal care, assisted with ADLs, took and recorded vitals, supported medication self-administration, and prepared nutritious meals for residents.

Personal Care Vital Signs Medication Assistance Patient Positioning Senior Care