Yahia Karara

Work in a fully remote, high-autonomy environment auditing AI-generated responses for accuracy and tone. Apply structured evaluation frameworks and adapt quickly to shifting priorities and guidelines.

Acted as the primary outbound touchpoint to qualify prospects across multiple insurance product lines via cold and warm calling. Built rapport quickly, uncovered needs, and routed qualified leads to the appropriate resource or team.

Built and scaled an outbound cold-calling and appointment-setting agency, hiring and coaching a team of callers. Owned the full outbound cycle and managed client relationships, ultimately negotiating and executing a successful sale of the agency.

Delivered real-time phone and digital support to North American customers and managed complex travel bookings for TUI UK. Consistently met and exceeded CSAT and First Contact Resolution targets across both campaigns.

Handled high-stakes, time-sensitive financial support calls for US and Canadian customers across five concurrent proprietary systems. Maintained strict accuracy and compliance under pressure while resolving customer concerns on the first contact.

Provided real-time support for agents, coached agents and audited performance metrics, ran structured audits of agent interactions, and served as a front-line customer service agent for Vodafone UK.

Completed AI Training and Evaluation certification from Outlier AI in March 2023.

Completed high school education at Sidi Gaber Language School in Egypt.

Studied at the Faculty of International Law, English Department, at Alexandria University.

Completed Customer Service Excellence certification from Transcom Institute in January 2022.