
Yackeline Mumcu
@yackelinemumcu
I create Spanish-language content and support customers while bringing an electrical engineering background.
What I'm looking for
I'm a Spanish-language content writer, editor, and customer support professional based in Türkiye, with an electrical engineering background.
At Teleperformance Turkey, I work as an Operations Customer Expert, supporting customers with a service-focused approach.
At Dentakay Dental Clinic, I worked on blog post outreach, backlink activities, and Spanish content creation and editing. I also edited Spanish content at MedGulets and completed transcription work at Sestek.
I've taught Spanish to middle- and high-school students at ÖZELSIN KOLEJI. As a Venezuelan and Turkish professional who has lived in Turkey for seven years, I bring native Spanish, cross-cultural experience, and a commitment to learning.
Experience
Work history, roles, and key accomplishments
Operations Customer Expert
Teleperformance Turkey
Jun 2023 - Present (3 years 3 months)
Served as an operations customer expert, handling customer interactions and supporting operational processes.
Education
Degrees, certifications, and relevant coursework
Fermín Toro University
Bachelor of Science, Electric Engineering
2017 - 2022
Pursued a degree in Electric Engineering, gaining a strong foundation in electrical systems and engineering principles.
Institute of Cervantes
Certificate, Spanish as a Foreign Language
2021 - 2021
Completed a course in ELE (Spanish as a foreign language), enhancing skills in teaching Spanish to non-native speakers.
Teacher Record
TEFL Certificate, Teaching English as a Foreign Language
2021 - 2021
Completed a TEFL certification, focusing on teaching English as a foreign language.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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