XVxtian velasco
@xtianvelasco
Results-driven customer service professional with experience in technical support and sales
PhilippinesWhat I'm looking for
As a seasoned customer service professional, I have honed my skills in troubleshooting, upselling, and conflict resolution. With a strong background in workforce management, I have successfully led teams and managed real-time operations. My expertise in technical support has earned me recognition as a top employee, and I am committed to delivering exceptional results in fast-paced environments.
Throughout my career, I have demonstrated adaptability, strong communication skills, and a willingness to learn. I thrive in dynamic environments and am passionate about driving growth and improvement. With a strong work ethic and a customer-centric approach, I am poised to make a significant impact in my next role.
Experience
Work history, roles, and key accomplishments
RCLed the team responsible for real-time management, login administration, agent skilling, and other scheduling concerns of Operations
RCHandled real-time management of the queue, account roster management, login administration, and schedule change/swap requests
Customer Account Executive
Results Companies
Jan 2010 - Jan 2014 (4 years)
Troubleshot TV and Cable box issues over the phone, upselling, and dealt with billing issues
Advanced Tech Support
Concentrix
Jul 2011 - Jan 2013 (1 year 6 months)
Provided advanced technical support to customers
Tech Support/Customer Service/Sales Agent
Concentrix
May 2009 - Jan 2013 (3 years 8 months)
Fixed customer's Receiver boxes and TV's over the phone, upselling movie packages, and dealt with payments and billing issues
Store Operations
Jammy Shammy Shawarma
Jan 2006 - May 2006 (4 months)
Maintained sales volume, reviewed progress of sales, and reviewed profit and expenses
Education
Degrees, certifications, and relevant coursework
xtian hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
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