xtian velascoXV
Open to opportunities

xtian velasco

@xtianvelasco

Results-driven customer service professional with experience in technical support and sales

Philippines

What I'm looking for

Seeking a challenging role that leverages my customer service and workforce management expertise to drive business growth and improvement.

As a seasoned customer service professional, I have honed my skills in troubleshooting, upselling, and conflict resolution. With a strong background in workforce management, I have successfully led teams and managed real-time operations. My expertise in technical support has earned me recognition as a top employee, and I am committed to delivering exceptional results in fast-paced environments.

Throughout my career, I have demonstrated adaptability, strong communication skills, and a willingness to learn. I thrive in dynamic environments and am passionate about driving growth and improvement. With a strong work ethic and a customer-centric approach, I am poised to make a significant impact in my next role.

Experience

Work history, roles, and key accomplishments

CO

Tech Support/Customer Service/Sales Agent

Concentrix

May 2009 - Jan 2013 (3 years 8 months)

Fixed customer's Receiver boxes and TV's over the phone, upselling movie packages, and dealt with payments and billing issues

JS

Store Operations

Jammy Shammy Shawarma

Jan 2006 - May 2006 (4 months)

Maintained sales volume, reviewed progress of sales, and reviewed profit and expenses

Education

Degrees, certifications, and relevant coursework

xtian hasn't added their education

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Tech stack

Software and tools used professionally

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xtian velasco - WFM Supervisor - Results Companies | Himalayas