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Xolani Mkhize

@xolanimkhize

Advert producer and presenter at LonehillMedia, creating product reviews and DIY videos for BuildersWarehouse.

At LonehillMedia, I produce and present adverts for BuildersWarehouse and publications including TheGardenerMagazine and GrowtoEatMagazine. I research products, write scripts, and create DIY presentations that explain technical information in a simple way.

For TheGardener&Friends on HomeChannel DStv, I researched garden topics, turned that research into scripts, and presented segments. Earlier at TheIgnitionGroup, I was promoted from Sales Agent to Call Center Team Leader, where I coached agents and tracked sales performance.

Experience

Work history, roles, and key accomplishments

Current

High Ticket Sales

Current

Lead Generation Group

May 2026 - Present (6 months)

Identified and engaged high-quality prospects through outbound calling and targeted lead-generation campaigns. Made high-volume outbound calls, qualified leads, handled objections, and set appointments while maintaining CRM records.

Lead Generation Prospecting Cold Calling Sales Pitching Objection Handling Appointment Setting CRM Follow ups Relationship Building KPI Tracking

Current

Advert Producer and Presenter

Current

Lonehill Media

Sep 2020 - Present (6 years 2 months)

Produced and presented product-based adverts for Builders Warehouse and related magazines. Conducted product research, wrote scripts, designed DIY projects, directed shoots, and tracked YouTube analytics.

Product Research Script Writing Presentation Skills DIY Video Production Directing YouTube Analytics Content Creation Advertising Voice Over

Content Producer and Presenter

The Gardener & Friends (Home Channel DSTV)

Mar 2023 - Apr 2026 (3 years 1 month)

Researched plant types, pests, and garden products, and converted research into scripts for the show. Directed camera crews, presented segments, performed voice overs, and created advertising videos for sponsors.

Research Script Writing Presentation Skills Voice Over Directing Video Production Advertising Content Creation

Call Center Team Leader

The Ignition Group

Jun 2019 - Mar 2020 (9 months)

Led a sales team by creating call flow scripts, conducting start-of-shift meetings, and using KPIs to motivate performance. Coached agents, verified sales calls, and compiled end-of-day performance reports.

Team Leadership Sales Coaching KPI Management Call Monitoring performance reporting Sales Strategy Motivation Compliance

Sales Agent

The Ignition Group

Jun 2018 - Jun 2019 (1 year)

Made outbound calls to generate sales, researched cellphone technology, and provided expert advice. Managed call talk time, handled inbound customer service, and tracked daily sales targets.

Sales Cold Calling Product Knowledge Customer Service Technical Support Data Capturing Target achievement

Contact Centre Sales Agent

Ignition Group

Jun 2016 - Nov 2016 (5 months)

Made cold calls to sell products for a new cellphone network company. Built rapport, conducted credit checks, set up debit orders, and arranged deliveries.

Cold Calling Sales Rapport Building Product Knowledge Credit Checks Delivery Setup

Call Center Agent

CCI International

Jan 2015 - Oct 2016 (1 year 9 months)

Handled inbound calls regarding cellphone upgrades, discussed usage, and assisted with eligibility. Provided customer service and tech support, and checked network coverage.

Inbound Calls Customer Service Technical Support Product Knowledge Network Coverage

Virtual Web Chat Assistant

CCI International

Jul 2015 - May 2016 (10 months)

Conducted website pop-up chat conversations, assisted with navigation, placed orders, and set up deliveries. Managed four concurrent chats with a 30-second response time.

Live Chat Customer Service Order Processing Multitasking Technical Support

Store Manager

Nguneezy Pub, Butchery and Convenient Store

Jan 2008 - Dec 2014 (6 years 11 months)

Managed store operations including stock taking, creating specials, placing bulk orders, supervising cashiers, and ensuring customer satisfaction.

Store Management Stock Taking Supervision Customer Satisfaction Ordering

Cashier and Expediter

KFC

Nov 2012 - Jan 2013 (2 months)

Worked as a cashier and expediter during the festive season, handling transactions and ensuring order accuracy.

Cash Handling Customer Service Order Accuracy

Education

Degrees, certifications, and relevant coursework

University of KwaZulu-Natal

Bachelor of Arts, Philosophy, Political Science and Law

2010 - 2013

Pursued a Bachelor of Arts degree in Philosophy, Political Science and Law, but did not complete the program.

New West Secondary School

Secondary School Certificate, General Secondary Education

2009 - 2009

Completed secondary education with subjects including English, IsiZulu, Mathematics, Geography, Engineering Graphics and Design, Visual Arts, and Life Orientation.