Xheryl Cheng

Drives business development across Smart Workplace, Smart City and Smart Data Center solutions, leveraging AIoT and integrated technologies to support digital transformation. Engages customers, consultants and system integrators to identify requirements and develop tailored smart infrastructure solutions.

Drove business development for white space and grey space data center infrastructure, including racks, structured cabling, intelligent PDUs, UPS, busway, cooling and monitoring solutions. Managed the end-to-end sales cycle, from lead generation and RFQ/RFP management to proposals, negotiation and project closure.

Managed the end-to-end procurement cycle, including RFQs, PO issuance, supplier negotiation and delivery follow-up. Conducted cost, price and quantity analysis using SAP and Excel, while monitoring supplier performance.

Developed B2B and B2C business opportunities across e-commerce and digital sales channels. Negotiated and closed deals, achieving over MYR 800,000 in quarterly sales revenue through management and development of online sales channels.

Managed guest enquiries, reservations and front-office operations using Opera and Accor systems. Resolved guest issues and coordinated with internal teams to deliver a positive customer experience.

Managed daily store operations, inventory, visual merchandising and sales reporting. Trained new team members and delivered strong customer service.

Pursuing a degree in International Business Management at Kaplan University Singapore, expected to complete in the future.

Completed a Professional Certification in Hospitality Management at Universiti Malaysia Teknologi from 2018 to 2020.

Completed Sijil Pelajaran Malaysia at SMK Bandar Utama 2 from 2010 to 2015.