Xavier Sanford
@xaviersanford
Business Analyst at Atlanta Airlines Terminal Company supporting operational reporting and process improvements; seeking a remote member experience role.
United StatesWhat I'm looking for
At Atlanta Airlines Terminal Company (AATC), I analyze business and operational data, create reports and dashboards, and document processes to support decision-making and improve visibility into daily operations.
Previously, I supported marketing initiatives at Accenture and handled customer outreach as a Sales Development Representative at Oracle NetSuite. My experience also includes customer service at Olive Garden, CRM recordkeeping, KPI tracking, and coordinating follow-ups.
Experience
Work history, roles, and key accomplishments
Business Analyst
Atlanta Airlines Terminal Company (AATC)
Jun 2026 - Present (5 months)
Analyze business and operational data to support decision-making and improve visibility into departmental performance. Partner with Finance and cross-functional stakeholders to document processes and identify automation opportunities.
Supported marketing and customer-facing initiatives through research, outreach, and performance tracking. Maintained CRM records and documented customer interactions to support process improvements.
Sales Development Representative (SDR)
Oracle NetSuite
May 2024 - Jan 2025 (8 months)
Managed high-volume phone and email outreach, using active listening to understand customer needs and coordinate next steps. Maintained accurate CRM records and collaborated with internal teams for timely handoffs.
Server
Olive Garden
Delivered attentive service in a high-volume environment, resolving guest concerns professionally and managing multiple priorities. Collaborated with team members to ensure timely service.
Education
Degrees, certifications, and relevant coursework
Kennesaw State University
Bachelor of Business Administration, Marketing
Bachelor of Business Administration in Marketing from Kennesaw State University, completed in May 2024.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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