Xavier Eubanks

Manage service issues and escalations for business accounts with fleets of approximately 200 devices. Review call transcripts with Microsoft Copilot and Balto AI, coach agents, and maintain customer satisfaction in the 90% range.

Run customer orders, product listings, site integrations, and customer-facing operations for a WooCommerce apparel and footwear brand. Coordinate product launches, vendors, and micro-influencers.

Led a 34-person team across franchise detail center operations, including hiring, training, scheduling, quality control, and performance tracking. Reduced supply costs by 15% through direct vendor relationships.

Led and coached a 27-person customer call team using call performance metrics. Helped design and build an internal CRM and operational pipelines, using Salesforce for customer and account data.

Managed store operations and customer service in a retail environment.

Handled an average of 85 inbound calls per day and resolved hardware, software, and telecom issues with a 90% first-call resolution rate.

Managed customer accounts and provided customer service in a telecom environment.

Handled account management and customer service responsibilities.

Bachelor of Arts in Computer Animation with a minor in Graphic Design.

CompTIA A+ certification.

HubSpot certifications in Email Marketing, Social Media Marketing, Digital Advertising, and Cloud Computing Basics.

SEO certification from Coursera.