Looking for a job

Steve Madsen

@stevemadsen

Message

I resolve customer inquiries across phone, email, and chat while maintaining accurate CRM records.

United States

Message

What I'm looking for

I'm looking to bring reliable, high-quality customer support to a fast-paced team, resolving inquiries across channels, maintaining accurate CRM records, and ensuring every request is followed through to closure.

I've spent more than 10 years resolving customer inquiries across phone, email, and chat, maintaining accurate CRM records, and following requests through to closure.

At Inspect Point, I managed 102 client accounts and resolved inquiries same-day in Salesforce. Previously at FleetPride and RadioShack's franchise network, I supported high-volume customer and dealer contacts while coordinating efficient issue resolution.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Inspect Point

Jun 2025 - Jul 2026 (1 year 1 month)

Served as primary point of contact for a portfolio of 102 client accounts, resolving SASS inquiries same-day and logging interactions in Salesforce. Primarily Customer Success including retention and renewals.

CRM Salesforce Customer Success Account Management

Ecommerce Customer Experience Mgr

FleetPride

Aug 2021 - Nov 2024 (3 years 3 months)

Managed a high-volume customer issue queue across email, phone, and video, partnering with internal teams to resolve issues and escalate product gaps. Worked with PO integration with the e-commerce system using Conexiom

Customer Experience Issue Resolution Email Support Phone Support Video Support

eCommerce Support Manager

Morsco (Reece)

Aug 2017 - May 2020 (2 years 9 months)

-Supported launch and daily operations for 8 branded e-commerce sites across 187 branch locations, including direct
customer and sales-team support.
-Managed customer feedback and enhancement requests
-Built and ran the QA/UAT program across 60+ sprints using Jira to ensure clean releases.
- Oversaw electronic sales order integration for 100+ customer accounts via the Conexiom platform.

Customer Support Communication Skills Attention To Detail Escalation Management Software Testing