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Wyldeliz Santos

@wyldelizsantos

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Operations, revenue, and systems analyst skilled in SQL, Power BI, and multi‑platform data workflows.

United States

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What I'm looking for

Looking for a role where I can apply my revenue management and operations background with analytical and technical skills to drive data-driven decision-making, improve processes, and support business growth in a collaborative environment.

I’m an operations, revenue, and systems analyst specializing in multi‑platform data workflows, forecasting, and KPI reporting. I manage complex system configurations, maintain 100% data accuracy across OPERA, Reserve, Envision, and OXI, and deliver reporting that strengthens revenue strategy and cross‑functional decision-making. My strengths include SQL, Excel, Power BI, data validation, process optimization, and translating technical insights into clear, actionable recommendations. I’m seeking remote analyst, operations, or systems-focused roles where I can improve workflows, enhance data quality, and support strategic business growth

Experience

Work history, roles, and key accomplishments

Current

Group Sales Reservation Coordinator

Current

Hyatt Regency Orlando International Airport

Nov 2023 - Present (2 years 4 months)

Configured and maintained group rate codes, rooming lists, and inventory across OPERA, Reserve, Envision, and OXI to ensure 100% accuracy in group revenue setup and reporting; audited pickups, billing, and AR to ensure contract compliance and accurate financial posting.

Opera Reserve Envision OXI Group Revenue Management Rooming Lists Billing AR Audits Forecasting Cross functional Coordination Training

Current

Systems Administrator

Current

Hyatt Regency Orlando International Airport

Nov 2023 - Present (2 years 4 months)

Built weekly KPI dashboards and forecasts with Excel and Power BI, improving revenue strategy accuracy by 12%; validated data across OPERA, RESERVE, and Envision to safeguard multi-million-dollar group revenue and identified 10–15% pricing opportunities during peak demand.

Opera PMS Power BI Excel OPERA PMS Data Validation Revenue Management Forecasting SQL Querying Reporting Automation

Event Administrator

Hyatt Regency Orlando International Airport

Sep 2022 - Nov 2023 (1 year 2 months)

Generated space utilization and booking pace reports that improved forecasting accuracy and drove an 8% increase in future bookings; managed client records and distributed daily event logs to ensure executives had accurate, real-time data.

Opera PMS Event Management Reporting OPERA PMS Space Utilization Analysis Cross functional Coordination Data Management Forecasting Client Relations

Front Office Host

Hyatt Regency Orlando International Airport

Aug 2021 - Sep 2022 (1 year 1 month)

Prepared and distributed daily arrival, departure, and occupancy reports with 100% accuracy in guest data within OPERA PMS and partnered cross-departmentally to resolve 30+ service issues weekly, ensuring VIP satisfaction.

Incident resolution Opera PMS Front Desk Operations OPERA PMS Reporting Customer Service Data Accuracy Incident Resolution Cross team Collaboration

Manager

Panera Bread

Nov 2017 - Aug 2021 (3 years 9 months)

Promoted from cashier to manager within 18 months; reduced inventory waste by 15% and improved labor cost efficiency by 12% through Excel-based trend analysis and optimized scheduling for a team of 30+ employees.

Team Leadership Inventory Management Scheduling Excel Cost Control Operations Management Staff Training Performance Optimization

Education

Degrees, certifications, and relevant coursework

App Academy

Certificate, Full-Stack Development

Completed 888 hours of intensive full-stack development training. Focused on key technologies including Flask, React, and PostgreSQL.

University of Central Florida

Bachelor of Science, Hospitality

Completed a comprehensive Bachelor of Science program in Hospitality. Gained foundational knowledge and practical skills relevant to the hospitality industry.