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Wyldeliz Santos

@wyldelizsantos

Operations, revenue, and systems specialist in hospitality with 7+ years; expert in SQL, Power BI, and OPERA; delivers data-driven revenue growth.

United States

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What I'm looking for

Looking for a role where I can apply my revenue management and operations background with analytical and technical skills to drive data-driven decision-making, improve processes, and support business growth in a collaborative environment.

I am a analytical operations, revenue, and systems professional with 7+ years in hospitality delivering measurable business impact. She combines advanced Excel, SQL, and Power BI/Tableau expertise with hands-on systems administration (OPERA, RESERVE, Envision) to maintain 100% data integrity, automate reporting, and free leadership time for strategic work. Wyldeliz builds weekly dashboards and forecasts that improved revenue strategy accuracy by 12% and uncovered 10–15% pricing opportunities during peak demand, while coordinating Sales, Catering, and Banquets to strengthen event forecasting and increase future bookings by 8%. She excels at translating complex data into actionable insights, streamlining workflows across teams, and ensuring contract compliance for corporate and entertainment clients. Wyldeliz is seeking roles where she can tighten processes, surface revenue opportunities, and support executive decision-making as a Systems Administrator, Revenue Analyst, or Event Operations lead.

Experience

Work history, roles, and key accomplishments

Current

Systems Administrator

Current

Hyatt Regency Orlando International Airport

Nov 2023 - Present (1 year 11 months)

Built weekly KPI dashboards and forecasts with Excel and Power BI, improving revenue strategy accuracy by 12%; validated data across OPERA, RESERVE, and Envision to safeguard multi-million-dollar group revenue and identified 10–15% pricing opportunities during peak demand.

Opera PMS Power BI Excel OPERA PMS Data Validation Revenue Management Forecasting SQL Querying Reporting Automation

Event Administrator

Hyatt Regency Orlando International Airport

Sep 2022 - Nov 2023 (1 year 2 months)

Generated space utilization and booking pace reports that improved forecasting accuracy and drove an 8% increase in future bookings; managed client records and distributed daily event logs to ensure executives had accurate, real-time data.

Opera PMS Event Management Reporting OPERA PMS Space Utilization Analysis Cross functional Coordination Data Management Forecasting Client Relations

Front Office Host

Hyatt Regency Orlando International Airport

Aug 2021 - Sep 2022 (1 year 1 month)

Prepared and distributed daily arrival, departure, and occupancy reports with 100% accuracy in guest data within OPERA PMS and partnered cross-departmentally to resolve 30+ service issues weekly, ensuring VIP satisfaction.

Incident resolution Opera PMS Front Desk Operations OPERA PMS Reporting Customer Service Data Accuracy Incident Resolution Cross team Collaboration

Manager

Panera Bread

Nov 2017 - Aug 2021 (3 years 9 months)

Promoted from cashier to manager within 18 months; reduced inventory waste by 15% and improved labor cost efficiency by 12% through Excel-based trend analysis and optimized scheduling for a team of 30+ employees.

Team Leadership Inventory Management Scheduling Excel Cost Control Operations Management Staff Training Performance Optimization

Education

Degrees, certifications, and relevant coursework

App Academy

Certificate, Full-Stack Development

Completed 888 hours of intensive full-stack development training. Focused on key technologies including Flask, React, and PostgreSQL.

University of Central Florida

Bachelor of Science, Hospitality

Completed a comprehensive Bachelor of Science program in Hospitality. Gained foundational knowledge and practical skills relevant to the hospitality industry.