Sulayman Batchilly

Utilized Salesforce for day-to-day customer support, aiming for first contact resolution. Collaborated with diverse teams to assist in creating new processes and implementing a new sales tool, enhancing operational efficiency and improving sales strategies. Implemented new site content and oversaw new feature implementations, interacting with various stakeholder groups.

Presented detailed monthly reports on validated payouts data, identifying variances and discrepancies among publishers. Utilized Ad Hoc MS SQL queries to pull transaction data for the validation process. Managed weekly team meetings to aid with Azure DevOps ticket escalations, ensuring progress towards solutions.

Utilized Microsoft Excel to analyze and resolve publisher escalations and validate payouts, ensuring a seamless experience for collaborating teams and publishers. Prioritized and escalated Azure DevOps tickets, ensuring timely identification and deployment of solutions for high-priority tasks. Deployed Power BI to create automated reports and dashboards for payout data, improving visualization and

Activities and societies: Completed coursework in Web Development, Professional Skills, Microsoft Excel, and Business Communications

Completed an intensive, competitive technical training and career development program. The program included college-level courses, professional training, and a six-month internship.

Completed courses fulfilling pre-requirements for nursing programs. Studied relevant subjects to prepare for further nursing education.

Obtained Nursing Assistant Certification. Learned skills to ensure residents are assisted with their daily livings.