Open to opportunities

Johanna Lopez

@johannalopez

Message

Detail-oriented revenue analyst with expertise in data integration.

United States

Message

What I'm looking for

I seek a role that values data-driven decision-making and offers growth opportunities.

As a Revenue Analyst at Mint House, I leverage my expertise in CRM functionality to customize systems according to departmental needs, manage permissions, and create insightful reports. My role involves close collaboration with Sales, Product, and Marketing teams to optimize data integration and standard procedures, ensuring that all distribution channels are effectively managed and conflict-free.

Previously, I served as an Integration Data Specialist at Vacasa, where I streamlined data entry for newly acquired vacation rental properties using tools like Excel, Google Sheets, Python, and SQL. My efforts in coordinating data integration led to the successful creation of a guest-facing web page, enhancing our product visibility. My experience spans various roles in customer experience and data management, showcasing my ability to adapt and thrive in dynamic environments.

Experience

Work history, roles, and key accomplishments

Current

Revenue Analyst

Current

Mint House

Jun 2023 - Present (1 year 11 months)

As a Revenue Analyst, I customize CRM functionality, manage permissions, and create reports. I collaborate with Sales, Product, and Marketing to optimize distribution channels and ensure successful onboarding of new properties.

CRM Data Integration Reporting Onboarding

Integration Data Specialist

Vacasa

Feb 2022 - Oct 2022 (8 months)

Streamlined data entry for newly acquired vacation rental properties using Excel, Google Sheets, Python, and SQL. Collaborated with Corporate Development teams to integrate data and create guest-facing web pages.

Data Entry Excel Google Sheets Python SQL

Sr. Customer Experience Specialist

Vacasa

Feb 2021 - Feb 2022 (1 year)

Conducted quality assurance on relocation agent communications and led meetings with direct reports to improve performance metrics.

Quality Assurance Team Leadership Performance Metrics Communication Customer Service

Customer Experience Specialist

Vacasa

Feb 2021 - Feb 2022 (1 year)

Collaborated with various departments on disaster-related projects, ensuring all aspects of guest forced moves were managed effectively.

Collaboration Project Coordination Time Management Customer Service

Customer Experience Specialist

Vacasa

Aug 2020 - Feb 2021 (6 months)

Handled a high volume of incoming calls to assist guests with vacation home reservations and processed payments.

Customer Service Payment Processing Communication Relationship Building Problem Solving

Night Auditor

Fairfield Inn & Suites by Marriott

Aug 2019 - Feb 2021 (1 year 6 months)

Utilized Marriott PMS for guest assistance and daily audits while maintaining communication with team members and other departments.

Audit Communication Teamwork

Bookkeeping Assistant

Mar-B Transport

Feb 2016 - Apr 2017 (1 year 2 months)

Processed accounts payable invoices and maintained computerized accounting records, including accounts receivable and payroll.

Accounts Payable Bookkeeping Data Entry Payroll Management

Education

Degrees, certifications, and relevant coursework

University of California, Riverside

Bachelor of Arts, Sociology

2019 -

Grade: 3.5

Completed 3.5 years of Sociology Studies with relevant coursework including Statistical Analysis, Modern Sociological Theory, Race & Ethnic Relations, Sociology of Law, Immigration & Society, and Formal Organizations.