Wiz Akinlolu
@wizakinlolu
Customer service and administrative professional at Access Bank Plc, resolving customer enquiries and complaints across calls and email.
NigeriaWhat I'm looking for
At Access Bank Plc, I handle customer calls and emails, resolve enquiries and complaints, and process transactions such as refunds and account amendments. I also document interactions in the CRM system and flag recurring complaint patterns to supervisors.
My experience also includes teaching Government and Civic Education at Adetunji/Olowode Community Grammar School, maintaining financial records as Financial Secretary for the Nigerian Sociological & Anthropological Students Association, UI Chapter (NSASA UI), and supporting office administration at Christ Reconciliation World Outreach. I’m in the final stages of an MSc in Employment Relations and Human Resources Management at the University of Ibadan, with study in employment law, workforce planning, organisational behaviour, and HR strategy.
Experience
Work history, roles, and key accomplishments
Contact Centre Agent
Access Bank Plc
Jun 2023 - Present (3 years 4 months)
Handled inbound and outbound customer calls and emails, resolving enquiries and complaints. Processed transactions and maintained accurate records in the CRM system.
Teacher
Adetunji/Olowode Community Grammar School
Aug 2022 - May 2023 (9 months)
Taught Government and Civic Education to Senior Secondary School students as part of the NYSC programme. Designed lesson plans and assessed student progress.
Front Desk Receptionist
First Laurel Hotel & Suites
Feb 2022 - May 2022 (3 months)
Welcomed guests, managed check-in/check-out, and handled reservations and billing queries. Resolved guest complaints and supported basic accounting tasks.
Financial Secretary
Nigerian Sociological & Anthropological Students Association
Feb 2021 - Dec 2021 (10 months)
Maintained financial records, tracked income and expenditure, and prepared reports for the executive committee. Ensured compliance with policies and supported fundraising activities.
Office Assistant
Christ Reconciliation World Outreach
Mar 2020 - Feb 2021 (11 months)
Provided general administrative support including answering calls, responding to emails, and maintaining office supplies. Organized filing systems and assisted with meeting coordination.
Education
Degrees, certifications, and relevant coursework
University of Ibadan
MSc, Employment Relations and Human Resources Management
2025 -
Currently in the final stages of the MSc programme, focusing on employment law, workforce planning, organisational behaviour, and HR strategy.
University of Ibadan
B.Sc., Sociology
B.Sc. in Sociology from the University of Ibadan, completed in 2021.
John Mckay Anglican Grammar School
WASSCE & NECO, General Studies
Completed WASSCE and NECO in 2015.
Jobberman
Soft Skills Certification, Soft Skills
2023 - 2023
Completed the Jobberman Soft Skills Certification in 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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