Wisdom Oghenekaro
@wisdomoghenekaro
Project coordinator improving operations, workflows, and Agile delivery for teams.
NigeriaWhat I'm looking for
I’m a Project Coordinator and Operations Support professional who coordinates remote teams, manages workflows, and improves task visibility from planning through completion. I bring experience across Agile project coordination, customer support operations, and cross-functional collaboration.
As a Project Coordinator Intern at Excelerate, I was selected as Team Lead within a 309-member international internship cohort. I coordinated a team of 13 members across multiple locations and time zones, assigning tasks, tracking deliverables, and supporting Agile sprint planning, execution, and reporting.
As Founder & Operations Coordinator for SwiftSource Concierge Ventures, I founded and manage concierge and support services covering cleaning, delivery, errand, and relocation support. I handled customer communication and scheduling, supervised service execution, managed day-to-day operations, and managed client service requests through structured coordination.
In my independent projects, I built customer support workflows using Zendesk, Freshdesk, HubSpot, and Jira, including ticket management, escalation, and workflow tracking. I also created process maps in Lucidchart and optimized Google Business Profile visibility to improve discoverability and customer engagement.
Experience
Work history, roles, and key accomplishments
Google Business Profile Manager
Independent Projects
May 2025 - Present (1 year 1 month)
Managed and optimized Google Business Profile visibility by supporting verification and maintaining accurate business information. Improved discoverability and customer engagement through ongoing profile updates and review monitoring.
Founder & Operations Coordinator
SwiftSource Concierge Ventures
May 2025 - Present (1 year 1 month)
Founded and managed a concierge/support services business providing cleaning, delivery, errands, and relocation assistance. Coordinated daily operations and customer scheduling, handled delivery/service requests, and led direct outreach campaigns to drive growth.
Project Coordinator Intern
Excelerate
Jan 2025 - Present (1 year 5 months)
Selected as Team Lead within a 309-member international internship cohort, coordinating a 13-person team across time zones to drive project completion. Supported Agile sprint planning and improved workflow alignment by assigning tasks, tracking deliverables, and resolving bottlenecks.
Support Workflow Coordinator
Independent Projects
Jan 2025 - Present (1 year 5 months)
Built customer support workflows using Zendesk, Freshdesk, HubSpot, and Jira to improve ticket handling and operational visibility. Designed ticket management, escalation, and workflow tracking systems and created process maps in Lucidchart.
Education
Degrees, certifications, and relevant coursework
Excelerate
Project Management Training, Project Management
2025 -
Completed a project management training program with Excelerate in 2025.
Digital Witch Support Community
IT Support Certificate, IT Support
2025 -
Earned an IT support certificate from Digital Witch Support Community in 2025.
ALISON
Project Management Certificate, Project Management
2025 -
Completed a project management certificate through ALISON in 2025.
Holychild International School
Senior Secondary School Certificate (SSCE), Secondary Education
2020 -
Completed the Senior Secondary School Certificate (SSCE) program at Holychild International School in 2020.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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