Patience Ghansah

I am a dedicated and empathetic professional with over 5 years of experience in customer service. My journey has been marked by a proven ability to improve customer satisfaction and retention through exceptional communication and problem-solving skills. I thrive in diverse and fast-paced environments, working independently and as part of a team.

Currently, I serve as a Customer Support representative at Ace Delivery and Logistics (ADL) in Ghana, where I gather and analyze customer feedback to identify areas for improvement in our service offerings. My role involves educating customers on promotions and ensuring they understand the benefits of our services. I also collaborate with the marketing team to enhance customer engagement and loyalty through effective communication strategies.

Previously, I worked as a Customer Service Representative at iFerch, where I managed inquiries and complaints across various platforms, ensuring positive customer experiences. My experience at Davenport and Islington further honed my skills in providing timely and accurate information to clients, maintaining organized records, and monitoring customer feedback for continuous improvement.