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@patienceghansah
Customer sup. specialist, 5yrs Exp. Strong in problem-solving & relationships. Seeking Remote roles
I am a dedicated and empathetic professional with over 5 years of experience in customer service. My journey has been marked by a proven ability to improve customer satisfaction and retention through exceptional communication and problem-solving skills. I thrive in diverse and fast-paced environments, working independently and as part of a team.
Currently, I serve as a Customer Support representative at Ace Delivery and Logistics (ADL) in Ghana, where I gather and analyze customer feedback to identify areas for improvement in our service offerings. My role involves educating customers on promotions and ensuring they understand the benefits of our services. I also collaborate with the marketing team to enhance customer engagement and loyalty through effective communication strategies.
Previously, I worked as a Customer Service Representative at iFerch, where I managed inquiries and complaints across various platforms, ensuring positive customer experiences. My experience at Davenport and Islington further honed my skills in providing timely and accurate information to clients, maintaining organized records, and monitoring customer feedback for continuous improvement.
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Work history, roles, and key accomplishments
Ace Delivery and Logistics (ADL)
Feb 2021 - Present (4 years 9 months)
Dedicated customer support professional with a focus on improving customer satisfaction and retention. Analyzed feedback, educated customers on services, and collaborated with marketing to enhance engagement. Monitored social media for inquiries and provided timely solutions.
iFerch
May 2019 - Feb 2021 (1 year 9 months)
Engaged with clients through various platforms to resolve inquiries and complaints. De-escalated crisis situations and recorded customer feedback to enhance service quality. Built trust and long-lasting relationships with customers.
Davenport and Islington
Jan 2018 - May 2019 (1 year 4 months)
Served as the primary contact for client inquiries, providing accurate information and resolutions. Monitored customer feedback to identify improvement opportunities and maintained organized records of interactions.
Degrees, certifications, and relevant coursework
Master of Arts, Media and Creative Enterprise
2015 -
Bachelor of Science, Mass Communication
2011 -
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