Benjamin Appiah

I am a customer care specialist with over three years' experience providing remote email and chat support in high-pressure SaaS, tech, and service environments. I excel at resolving inquiries, documenting recurring issues into FAQs and internal guides, and producing concise summaries for technical teams and non-technical stakeholders.

At PinkGrace Events I served as first point of contact, managed client communication across email, Slack and Zoom, and collaborated directly with founders and vendors to improve experience. In roles at Meridian Port Services and the Ghana Atomic Energy Commission I maintained exceptional data accuracy, organised CRM records, and prepared clear reports that supported operations and compliance.

I am proficient with HubSpot, Salesforce, Zoho, LinkedIn Sales Navigator and common collaboration tools, recognised for clear written English, proactive problem-solving and dependable follow-up, and eager to contribute to teams that value customer experience and continuous improvement.