Open to opportunities

Wisal Haider

@wisalhaider

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Experienced hospitality and logistics professional with strong customer service and operational skills.

Pakistan

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What I'm looking for

I seek a hands-on operations or customer-facing role in hospitality, logistics, or retail where I can lead teams, improve service processes, and grow professionally.

I am a customer-focused hospitality and logistics professional with experience in restaurant supervision, hotel reception, retail checkout management, call center support, and last-mile delivery. I have led small teams, trained staff and drivers, managed inventory and scheduling, and consistently worked to resolve customer issues while maintaining operational standards.

My academic background includes a Bachelor in Biotechnology and an MSc in Public Health, with project experience in disease surveys and GMO health impacts. I bring strong communication, organizational and multilingual abilities, and I seek roles where I can apply hands-on operations management and customer service expertise to improve processes and client satisfaction.

Experience

Work history, roles, and key accomplishments

Delivery Van Driver

Amazon

Mar 2022 - May 2023 (1 year 2 months)

Delivered packages to customers, trained new drivers on delivery processes and app usage, and performed vehicle maintenance and cash deposits.

Amazon Flex App Vehicle maintenance Cash Handling Customer Service

Food & Beverage Supervisor

Red N Chillis

Jun 2020 - Oct 2021 (1 year 4 months)

Oversaw daily restaurant operations, hired and trained staff, created schedules, and managed guest relations to ensure service quality.

Team Leadership Staff Training Scheduling Customer Service Restaurant Operations Quality Control

Hotel Receptionist

Attila Nagy

Mar 2018 - Jun 2019 (1 year 3 months)

Managed bookings, check-ins/outs, billing and payments, and guest communications while supporting room cleanliness and reservations.

Reserving Billing Email Communication Check Out

Checkout Manager

Katica Kalmi

Feb 2017 - Feb 2018 (11 months)

Managed checkout and grocery operations, controlled inventory and promotions, and supervised stocking and cleanliness to maintain store standards.

Customer Service Inventory Control Merchandising Promotion Team Supervision Stocking

Inbound Call Center Agent

Ryanair

Jan 2016 - Jan 2017 (11 months)

Handled inbound customer calls for bookings and ticket changes, resolved policy-related issues, and assisted customers with flight queries.

Customer Support Ticketing Communication Problem Solving

Volunteer Public Health Surveyor

NGO

May 2010 - Dec 2010 (7 months)

Conducted public health surveys and medical campus monitoring in flood-affected areas, supporting social welfare and relief operations.

Public Health Surveying Community Outreach Field Data Collection Medical Campus Monitoring Volunteer coordination

Education

Degrees, certifications, and relevant coursework

University of Debrecen

Master of Science, Public Health

2016 - 2018

Activities and societies: Master's thesis on genetically modified foods (GMO) and health; conducted smoking-impact survey for World No Tobacco Day.

Completed an MSc in Public Health with coursework in epidemiology, biostatistics, health policy, environmental and occupational health.

International Islamic University, Islamabad

Bachelor of Biotechnology, Biotechnology

2011 - 2015

Activities and societies: Final project: disease survey across four provinces; coursework included functional English, world history, cell biology, pharmacology, and protein engineering.

Completed a Bachelor of Biotechnology covering molecular biology, immunology, bioethics, and related biotechnology subjects.