Haroon Khan User

Founded and launched Elysian Sweets café from scratch, overseeing day-to-day operations, menu engineering, hiring, training, and marketing to grow customer footfall and online presence.

Managed hospitality operations for historical houses and the Masjid Wazir Khan food court, implemented strategies to increase customer footfall and built corporate relationships to enhance brand goodwill.

Led branch sales and kitchen production, implemented marketing and customer service initiatives to increase footfall and improve operational throughput.

Oversaw all restaurant operations including menu engineering, vendor management, P&L responsibilities, hiring, training, and hygiene/safety compliance to drive profitability.

Led cakes and pastry department, managed training programs and operations, maintaining product quality and service standards until role ended due to pandemic-related layoffs.

Managed operations, hiring, and training while securing corporate clients and strategic partnerships to expand business opportunities and revenue streams.

Led operations and business development, implemented policies and technology adoption in F&B, managed customer data and banking processes to scale services and brand presence.

Managed vendor relationships and sourcing, optimizing procurement processes and ensuring appropriate product quantities and supplier performance for the group.

Assisted audit planning and supervised documentation analysis and fieldwork at a chartered accountancy firm to support accurate financial assessments and controls.

Completed a Bachelor of Business Administration at Cogent Institute of Management & Administration in Lahore from 1997 to 1998.

Completed Intermediate in Commerce at Lahore College Of Commerce in Lahore from 1995 to 1996.

Completed High School (Science group) at Govt. Muslim High School in Lahore, graduating in 1994.