Open to opportunities

Haroon Khan User

@haroonkhanuser

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Senior operations and hospitality manager with 20+ years building brands, teams, and profitable F&B operations.

Pakistan

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What I'm looking for

I seek senior hospitality/operations leadership roles where I can scale F&B brands, improve processes, develop teams, and drive revenue growth; open to relocation.

I am a senior operations and hospitality leader with 20+ years of experience managing restaurants, bakeries, cafés and hospitality projects, focused on operational excellence and business growth.

I have started and run café operations from scratch, led menu engineering, vendor and procurement management, P&L oversight, hiring and training, and corporate relationship development to increase customer footfall and brand value.

I bring crisis management certification, multilingual communication, and a practical approach to process improvement, team development and revenue growth; I seek leadership roles where I can scale F&B operations and develop high-performing teams.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Elysian Sweets by Unze London Pvt Ltd

Jun 2023 - Present (2 years 2 months)

Founded and launched Elysian Sweets café from scratch, overseeing day-to-day operations, menu engineering, hiring, training, and marketing to grow customer footfall and online presence.

Operations Management Menu Engineering Hiring Marketing Strategy Quality Assurance Business Development Social Media Customer Service

Manager Operations

Luna Heritage SMC Pvt Ltd

Aug 2022 - May 2023 (9 months)

Managed hospitality operations for historical houses and the Masjid Wazir Khan food court, implemented strategies to increase customer footfall and built corporate relationships to enhance brand goodwill.

Hospitality Management Operations Management Business Development Implementation Strategy Staff Training Vendor Management Marketing

Sales Manager

Broccoli Pizza & Pasta

May 2022 - Jul 2022 (2 months)

Led branch sales and kitchen production, implemented marketing and customer service initiatives to increase footfall and improve operational throughput.

Sales Management Marketing Customer Service Team Coordination Inventory Control Performance Tracking

Restaurant General Manager

Best City Restaurant

May 2021 - Mar 2022 (10 months)

Oversaw all restaurant operations including menu engineering, vendor management, P&L responsibilities, hiring, training, and hygiene/safety compliance to drive profitability.

Restaurant Operations P&L management Vendor Management Menu Engineering Hiring Inventory Control

Head of Cakes & Pastry

Bundu Khan Sweets and Bakers

Jan 2019 - Mar 2021 (2 years 2 months)

Led cakes and pastry department, managed training programs and operations, maintaining product quality and service standards until role ended due to pandemic-related layoffs.

Bakery Operations Quality Control Production Management Menu Development Process Improvement Inventory Management

Manager Operations & Head of Alliances

Options International SMC Pvt Ltd

Apr 2017 - Dec 2019 (2 years 8 months)

Managed operations, hiring, and training while securing corporate clients and strategic partnerships to expand business opportunities and revenue streams.

Operations Management Corporate Sales Partnership Development Business Development Client Relationship Management Deal Negotiation

General Manager Operations

Masoom's Group

Mar 2007 - Mar 2017 (10 years)

Led operations and business development, implemented policies and technology adoption in F&B, managed customer data and banking processes to scale services and brand presence.

Operations Leadership Business Development Policy Implementation Vendor Relations Procurement

Procurement Manager

Zehra & Company

Sep 2003 - Feb 2007 (3 years 5 months)

Managed vendor relationships and sourcing, optimizing procurement processes and ensuring appropriate product quantities and supplier performance for the group.

Procurement Vendor Management Sourcing Contract Negotiation Supplier Performance Cost Control

Auditor

Professional Syndicates

Jul 1999 - Aug 2003 (4 years 1 month)

Assisted audit planning and supervised documentation analysis and fieldwork at a chartered accountancy firm to support accurate financial assessments and controls.