Winnie User
@winnieuser4
I improve AI-enabled clinical workflows through healthcare operations and frontline clinical expertise.
United StatesWhat I'm looking for
At Thesis Care, I validate AI-generated recall and prior authorization workflows against EHR documentation, clinical context, and defined accuracy criteria. I create EHR-to-product mapping and workflow guidance that helps product, engineering, ML, and operations teams build more reliable healthcare automation.
I've also coordinated care delivery and clinical operations at Metro Therapy, Helen Keller Services, and Jacobi Medical Center. By identifying service-delivery barriers and improving workflows, I contributed to a 20% improvement in on-time service delivery while supporting accurate documentation, continuity of care, and better patient experiences.
Experience
Work history, roles, and key accomplishments
Care Coordination Specialist
Thesis Care
Oct 2025 - Present (10 months)
Expanded responsibilities into AI-enabled clinical workflow support, partnering with ML, product, engineering, and operations teams to improve workflow reliability and scalability. Validates AI-generated healthcare workflows, creates documentation and EHR-to-product mapping resources, and provides structured clinical feedback to improve automation.
Occupational Therapist
Metro Therapy & Helen Keller Services
Nov 2023 - Aug 2025 (1 year 9 months)
Managed scheduling, documentation, and care coordination workflows across active patient caseloads while balancing provider availability and operational priorities. Implemented workflow improvements that contributed to a 20% improvement in on-time service delivery.
Occupational Therapist
Jacobi Medical Center
Dec 2018 - Dec 2021 (3 years)
Coordinated complex patient care workflows, discharge planning, and transitions of care within a high-volume acute care hospital environment. Partnered with interdisciplinary teams to support efficient care delivery and maintain accurate clinical documentation.
Education
Degrees, certifications, and relevant coursework
Stony Brook University
Master of Science, Occupational Therapy
Earned a Master of Science in Occupational Therapy and a Bachelor of Arts in Psychology and Sociology with a minor in Business Management.
Stony Brook University
Bachelor of Arts, Psychology and Sociology
Earned a Bachelor of Arts in Psychology and Sociology with a minor in Business Management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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