Open to opportunities

Neha Kotkar

@nehakotkar

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Clinical consultant and healthcare operations leader improving patient care with data-driven analytics.

United States

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What I'm looking for

I’m looking for a role where I combine healthcare operations consulting with analytics—using SQL, Tableau, and EHR insights—to improve workflows, compliance, and patient outcomes in a collaborative team.

I’m a Clinical Consultant focused on improving patient outcomes and clinic performance through strategic operations and measurable analytics. In my most recent role at Excel Sports & Physical Therapy, I led business and marketing initiatives that boosted patient registration by 20% and helped the clinic become the top-served branch in St. Louis.

I also translate clinical workflows into action. I oversaw post-op and orthopedic care, improving patient satisfaction and achieving a Net Promoter Score of 9/10, while designing evidence-based care plans and optimizing EHR protocols to reduce documentation time by 30%.

Alongside care delivery, I strengthen compliance and continuity. I optimized evaluations and resolved insurance issues, improving compliance and reaching 85% resolution success, and I curated personalized home exercise programs that drove a 95% patient retention rate and increased referrals through word-of-mouth.

Earlier, as a Clinic Manager at Care Rehabilitation, I streamlined daily operations to boost team efficiency, expanded telehealth access by 40%, and mentored over 10 new team members quarterly to support retention and collaboration. I’m currently building depth through an MHA at Saint Louis University (Healthcare operations, Artificial Intelligence, Legal aspects of Health service management, Project Management), and I hold a Lean Six Sigma Green Belt.

Experience

Work history, roles, and key accomplishments

Clinical Consultant

Excel Sports & Physical Therapy

Aug 2022 - Dec 2023 (1 year 4 months)

Led strategic business and marketing initiatives, boosting patient registration by 20% and improving patient satisfaction (NPS 9/10). Designed evidence-based care plans and optimized EHR protocols, reducing documentation time by 30% and improving insurance issue resolution to 85%.

Patient Registration Growth Orthopedic Post Op Care Patient Satisfaction Net Promoter Score (NPS)EHR Protocol Optimization Insurance Compliance Patient Retention

Clinic Manager

Care Rehabilitation

Jul 2016 - Dec 2020 (4 years 5 months)

Directed daily clinic operations by streamlining workflows to improve team efficiency and patient-centered care. Expanded telehealth access by 40%, reduced no-show rates, and mentored 10+ team members quarterly.

Clinic Operations Management Workflow Optimization Performance Reviews Telehealth No Show Rate Reduction team training Mentorship

Physical Therapist

ESI Hospital

Sep 2018 - Nov 2019 (1 year 2 months)

Developed treatment plans aligned with evidence-based clinical protocols for acute, sub-acute, and chronic cases. Managed workers' compensation assessments and supported regulatory compliance through policy updates, staff scheduling, training, and internal audits.

Physical Therapy Return To Work Clearance Policy Updates Staff Scheduling Corporate Trainer Treatment Planning Internal Audit Regulatory Compliance

Education

Degrees, certifications, and relevant coursework

Saint Louis University

Master of Health Administration, Healthcare Administration

2024 - 2025

Activities and societies: Healthcare operations; Artificial Intelligence; Legal aspects of Health service management; Project Management

Completed an MHA program at Saint Louis University with coursework in healthcare operations, AI, legal aspects of health service management, and project management.

Arcadia University

Transitional DPT Coursework, Physical Therapy

Activities and societies: Law & Ethics; Delegation & Documentation; Consultation & Referral; Discharge & Discontinuation

Completed transitional DPT coursework at Arcadia University covering law & ethics, delegation and documentation, consultation and referral, and discharge/discontinuation.

Mumbai, India

Master of Physical Therapy, Physical Therapy

2015 - 2018

Activities and societies: Health Research; Program Management; Management in Healthcare; Acute Care

Completed a Master of Physical Therapy program in Mumbai with coursework in health research, program management, management in healthcare, and acute care.