Open to opportunities

Winifred Penkethman

@winifredpenkethman

Executive Operations professional at WINNIE, supporting a private executive and building customer success and people operations functions at SAGETAP.

United States

Message

At WINNIE, I work as a Private Executive Personal Assistant, managing a high-volume calendar and coordinating domestic and international travel. I also handle orders, appointments, records, and confidential correspondence.

At SAGETAP, I partnered with the CEO and COO on executive operations, company offsites, and leadership logistics. I built the Customer Success function from the ground up and established the company's first HR and People Operations infrastructure.

At GURU, I coordinated technical issue resolution for enterprise customers, working across Product, Engineering, and Customer Success. I also created user guides, training materials, and internal documentation to support onboarding and product adoption.

Experience

Work history, roles, and key accomplishments

Current

Private Executive

Current

PENKETHMAN

Aug 2026 - Present (2 months)

Manage a high-volume calendar, scheduling and coordinating meetings and calls. Plan and coordinate domestic and international travel, including airfare, lodging, and ground transportation.

Calendar Management Travel Coordination Scheduling Office Management Confidential information management

Community Manager & Executive Operations

SAGETAP

May 2024 - May 2026 (2 years)

Served as executive operations partner to the CEO and COO, managing complex calendars, shifting priorities, cross-time-zone scheduling, confidential communications, and day-to-day operational support in a fast-paced startup. Acted as the primary liaison between leadership, cross-functional teams, external vendors, and customers.

Executive Calendar Management Complex Scheduling Travel Coordination Expense Reporting Vendor Management Event Planning Customer Success HR Operations Onboarding Documentation Google Workspace Notion Linear HubSpot Canva

Technical Support Engineer

GURU

Mar 2022 - May 2024 (2 years 2 months)

Coordinated complex issue resolution across Product, Engineering, and Customer Success teams while serving as the primary point of contact for enterprise customers. Conducted research, root cause analysis, and documentation to resolve high-priority issues and improve internal processes.

Technical Support Root Cause Analysis Documentation Customer Relationship Management Training Materials Development