Juan Contreras

I’m a bilingual (English/Spanish) professional with 10+ years of experience combining consultative sales, operations management, and billing support. I’ve led teams and branch operations while delivering customer service that improves retention, and I bring a careful, detail-driven approach to sensitive financial work.

In my most recent role in Billing Support at Ruby Labs, I responded to early fraud alerts, investigated suspicious activity, and worked fraud prevention and detection end-to-end. I managed chargeback and transaction dispute cases from initiation to resolution, submitted rebuttals, handled Retrieval Requests (RDRs), and ensured policy compliance and complete documentation—while maintaining strict confidentiality for credit cards and corporate PayPal accounts. Previously as a Sales Executive, I achieved an 85% close rate, averaged 12 vehicles sold per month using PSKloud CRM, and completed post-sale follow-ups with 32+ clients monthly, while also overseeing daily branch operations and reconciliation.