Juan Contreras
@juancontreras
Bilingual Billing Support and Sales professional with 10+ years in fraud prevention, chargebacks, and customer-focused growth.
What I'm looking for
I’m a bilingual (English/Spanish) professional with 10+ years of experience combining consultative sales, operations management, and billing support. I’ve led teams and branch operations while delivering customer service that improves retention, and I bring a careful, detail-driven approach to sensitive financial work.
In my most recent role in Billing Support at Ruby Labs, I responded to early fraud alerts, investigated suspicious activity, and worked fraud prevention and detection end-to-end. I managed chargeback and transaction dispute cases from initiation to resolution, submitted rebuttals, handled Retrieval Requests (RDRs), and ensured policy compliance and complete documentation—while maintaining strict confidentiality for credit cards and corporate PayPal accounts. Previously as a Sales Executive, I achieved an 85% close rate, averaged 12 vehicles sold per month using PSKloud CRM, and completed post-sale follow-ups with 32+ clients monthly, while also overseeing daily branch operations and reconciliation.
Experience
Work history, roles, and key accomplishments
Billing Support
Ruby Labs
Nov 2025 - Jun 2026 (7 months)
Responded to early fraud alerts, investigated suspicious activity, and mitigated risk using fraud detection tools. Managed chargebacks and transaction disputes through initiation to resolution, including Retrieval Request (RDR) documentation and policy compliance.
Sales Executive
Motopartes MPH S.A
Apr 2024 - Nov 2025 (1 year 7 months)
Provided consultative in-person and social media customer service for motorcycle purchases and achieved an 85% close rate on handled inquiries. Managed the full purchase cycle in PSKloud CRM, coordinated administrative/legal registration steps, and reported weekly sales and workshop services to senior management.
Branch Supervisor
Panama Netbuy
Nov 2014 - Mar 2024 (9 years 4 months)
Led a team of three and oversaw daily branch operations, including opening/closing procedures and upkeep of technology infrastructure. Managed customer service and conflict resolution, and maintained cash operations and financial controls in compliance with corporate accounting protocols.
Education
Degrees, certifications, and relevant coursework
ISAE Universidad
Bachelor's Degree, Business Management
Earned a Bachelor's degree in Business Management from ISAE Universidad, graduating in 2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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