Will Wilson

Specialized in designing custom spaces for customers, achieving high satisfaction on complex projects. Increased operational efficiency by automating key processes using advanced Excel tools.

Identified optimal solutions for business and residential customers by leveraging in-depth knowledge of complex product systems. Enhanced customer satisfaction by collaborating with regional teams to develop creative solutions.

Increased sales by selling modular kitchen and bath systems, including custom countertops and fixtures. Strengthened customer relationships by utilizing CRM software to manage inquiries and coordinate with vendors.

Inspired customers to personalize their spaces by planning modular storage solutions and encouraging them to share their results.

Built and led a new loyalty program team from the ground up by hiring, training, and managing staff through the program's launch and grand opening.

Improved operational efficiency and accelerated onboarding by training new team members in active sales techniques. Enhanced team performance by introducing inventory management systems and maintaining detailed spreadsheets.

Delivered outstanding customer service by efficiently locating and retrieving requested products. Increased customer satisfaction by offering alternative solutions and providing basic design advice.

Ensured shopping carts were consistently clean, presentable, and readily available. Assisted customers with loading purchases and answered questions with a friendly, professional demeanor.

Supported annual property maintenance and groundskeeping for rental homes. Performed weekly clerical tasks in a classroom setting, ensuring smooth administrative operations.

Pursued an Associate Degree in Business Administration from Austin Community College from 2011 to 2013.

Activities and societies: Class Valedictorian

Earned a High School Diploma from Premier High School from 2003 to 2007, graduating as Class Valedictorian.