Willie Diggs

Managed 200+ merchant support interactions per month, troubleshooting payment-processing, account, transaction, and terminal issues. Investigated reconciliation, chargeback, and refund questions, routing specialized cases to Risk, Operations, or Developer Support.

Educated prospects on payment solutions and onboarding while managing client interactions and follow-up in Salesforce. Promoted internally to Customer Support in 2025.

Handled high-volume customer inquiries, reservations, complaints, and member support with professionalism and effective de-escalation. Led onboarding for foundation members and maintained strong relationships with members and stakeholders.

Used Salesforce and Salesloft to manage client outreach, follow-up, and account activity in an HR technology environment. Presented HR technology solutions via Zoom and supported prospective clients with product information and implementation-related questions.

Earned a Bachelor of Arts in Communication from William Paterson University in 2010.