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Sanara Wynne

@sanarawynne

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Vendor onboarding specialist at Corpay who onboarded corporate vendors and maintained vendor master data in Salesforce.

United States

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At Corpay, I onboarded corporate vendors to its payment platform, managing enrollment from outreach and documentation through account activation. I verified records for compliance and maintained vendor master data in Salesforce, including bulk updates and audits.

At Sage Software, I provided live chat support for accounting software users and resolved issues through structured troubleshooting. Earlier, at Conduent, I handled complex technical escalations and coached junior representatives.

Experience

Work history, roles, and key accomplishments

Vendor Onboarding Representative

Corpay

Jun 2021 - Aug 2026 (5 years 2 months)

Onboarded corporate vendors onto Corpay's payment platform, managing the full enrollment process from outreach and documentation through account activation. Maintained vendor master data in Salesforce and resolved enrollment blockers and vendor inquiries.

Salesforce Salesforce Data Loader Vendor Onboarding Documentation Verification Compliance Data Entry Audit Cross Functional Collaboration Phone Support Email Support Case Management

Email Support Representative

Gerber Gear

Jan 2021 - Mar 2021 (2 months)

Resolved customer emails covering product questions, order tracking, warranty claims, and returns. Coordinated with logistics and warehouse teams to trace shipments and expedite replacement orders.

Email Support Customer Service Order Tracking Warranty Claims Returns Logistics Coordination

Administrative Customer Support Representative

Providence Health and Services

Aug 2020 - Sep 2020 (1 month)

Handled patient and staff inquiries in a fast-paced healthcare setting while maintaining accurate, HIPAA-compliant records.

Customer Support HIPAA compliance Record keeping Healthcare

Chat Customer Support Representative

Sage Software

Dec 2018 - Feb 2020 (1 year 2 months)

Provided live chat technical and account support for users of Sage business accounting software, handling up to 4 concurrent chats. Resolved issues on first contact through structured troubleshooting and root cause isolation.

Live Chat Technical Support Troubleshooting Root Cause Analysis Documentation Multitasking

Senior Technical Support Representative

Conduent

Jun 2017 - Oct 2018 (1 year 4 months)

Promoted to Senior Technical Support Representative within 1 year to handle complex technical escalations. Coached junior representatives on advanced troubleshooting and guided non-technical customers through multi-step technical fixes by phone and chat.

Technical Support Escalation Management Coaching Troubleshooting Phone Support Live Chat Queue Management