Open to opportunities

Aisha Lawal

@aishalawal3

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Dedicated administrative professional with 3+ years improving client satisfaction and operational efficiency.

Nigeria

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What I'm looking for

I seek a service-oriented role where I can improve processes, support teams, and grow professionally in a collaborative, client-focused environment.

I am a dedicated administrative professional with over three years of experience in customer support, credit expertise, and office management. I prioritize clear communication, teamwork, and practical problem-solving to deliver consistent results.

At New Edge Finance Limited I managed a 97.1% client satisfaction rate, reduced compliance errors by 20%, and mentored five underwriters to strengthen team capability. My work improving processes cut wait times by 25% and sped file retrieval by 30% in prior roles.

I have a track record of reliable day-to-day administration from reception duties handling 50+ daily visitors to supporting office principals with scheduling, travel arrangements, and staff support. I bring strong record-keeping, conflict resolution, and time-management skills to every role.

I am currently completing a BSc in Political Science and seek opportunities where I can apply my administrative strengths, contribute to operational improvements, and continue developing professionally in service-focused environments.

Experience

Work history, roles, and key accomplishments

Credit Expert

New Edge Finance Limited

Apr 2022 - Jul 2025 (3 years 3 months)

Managed credit assessments and underwriting processes, achieving 97.1% client satisfaction and reducing compliance errors by 20% while mentoring 5 underwriters to mitigate default risk.

Credit Analysis Underwriting Risk Assessment & Compliance Client Relations Mentoring Loan Documentation

Receptionist

Lizzystar Hospital

Mar 2021 - Mar 2022 (1 year)

Served as first point of contact handling 50+ daily visitors, coordinated appointments to reduce wait times by 25% and improved file retrieval speed by 30% through organized record management.

Scheduling Records Management Customer Service Communication Front Desk Operations Data Entry

Customer Care Representative

Shoprite

Jan 2017 - Feb 2021 (4 years 1 month)

Provided front-line customer and office support, improving team efficiency through problem-solving and administrative assistance that supported managers and staff effectively.

Customer Service Administrative Support Problem Solving Office Management

Office Assistant

Sophia Manufacturing Limited

Jan 2013 - Dec 2016 (3 years 11 months)

Executed administrative tasks including data entry, filing, scheduling, and supplies management to maintain an efficient office environment and support daily operations.

Data Entry Scheduling Reception document preparation Record keeping