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William MichaelWM
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William Michael

@williammichael

Senior Software Engineer at Spotify building Azure AI agents and RAG workflows for enterprise IT support.

United States
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At Spotify, I build AI solutions on Azure that help IT Service Desk operations automate support workflows across enterprise systems. I’ve developed production AI services with Azure OpenAI, Azure AI Search, and vector retrieval pipelines.

I’ve modernized legacy service workflows by replacing rule-based automation with LLM-driven agent architectures. My work includes AI microservices, hybrid RAG pipelines, and human-in-the-loop review processes.

At CoreWeave, I improved data center network performance by 30% and reduced vulnerabilities by 40% through routing optimization, security policy redesign, and hardened configurations. I also designed AWS and Azure network architectures that cut provisioning time by 50%.

At Starbucks, I developed Azure data platforms and streaming inventory pipelines that provided near real-time stock visibility across 10K+ retail locations. Earlier, at Comcast, I developed software pipelines and CI/CD tooling supporting streaming platforms including Peacock, ESPN, Xfinity Flex, and Xumo.

Experience

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Education

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University of Oklahoma logoUO

University of Oklahoma

Bachelor of Science, Engineering

2012 - 2016

Bachelor of Science in Engineering from the University of Oklahoma, completed in 2016.

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