Rebecca Te Kahika
@rebeccatekahika
Highly motivated professional with expertise in customer service and payroll.
What I'm looking for
I am a highly motivated and results-driven professional with over three years of experience in customer service and payroll management. My journey has been marked by a passion for delivering exceptional experiences and a proven track record in building positive relationships. Currently, I work as a Payroll Advisor at Education Payroll, where I generate comprehensive statements of service for teachers, leveraging SQL to enhance data accuracy and efficiency.
Throughout my career, I have successfully managed overpayment cases, recovering significant amounts while improving case resolution times. My ability to streamline processes and develop training materials has not only benefited my team but also contributed to a consistent approach to service delivery. I thrive in fast-paced environments and am eager to bring my expertise to a dynamic organization that values dedication and innovation.
Experience
Work history, roles, and key accomplishments
Payroll Advisor - Statement of Service
Education Payroll
Apr 2024 - Present (1 year 2 months)
Generated approximately 25 comprehensive statements of service weekly, supporting over 500 teachers in securing international teaching roles and enhancing their remuneration. Leveraged SQL daily to extract and analyse payroll data, achieving a reduction in data errors and decreasing statement processing time. Streamlined internal processes by developing standardised communication templates and det
Overpayment Support Advisor
Education Payroll
May 2022 - Apr 2024 (1 year 11 months)
Led the management of over 200 active overpayment cases concurrently, recovering approximately $5,100,000 over 2 years by implementing streamlined processes. Accelerated case resolution times from over 50 days to 10–20 days by proactively acquiring in-depth payroll knowledge. Developed and maintained comprehensive debt records, ensuring accuracy and compliance, while crafting tailored communicatio
Team Member and Supervisor
KFC
Oct 2019 - Apr 2022 (2 years 6 months)
Served over 300 customers per day by efficiently operating the POS system, processing cash, credit, and refund transactions with high accuracy. Supervised 7–10 team members per shift, overseeing training and coaching to boost operational efficiency. Maintained stock accuracy through daily inventory checks and strategic replenishment, while implementing waste-reduction practices.
Child Carer
Raukura Trust
Oct 2017 - Sep 2019 (1 year 11 months)
Ensured compliance with New Zealand's adult-to-child ratio standards, supervising 15+ children aged 5–12 alongside two caregivers, and maintaining safety during activities. Developed and implemented engaging educational activities, including gardening and nature exploration, to teach responsibility and environmental awareness. Established strong relationships with parents, leveraging personal conn
Education
Degrees, certifications, and relevant coursework
Wellington High School
National Certificate of Educational Achievement (NCEA) Level 3, General Studies
Grade: Achieved
Achieved New Zealand's upper secondary school qualification, equivalent to an EU high school diploma. Focused on a broad curriculum to prepare for further education and career opportunities.
Availability
Location
Authorized to work in
Job categories
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