Open to opportunities

William Harway

@williamharway

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Experienced IT support and digital marketing specialist delivering customer-focused solutions.

India

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What I'm looking for

I seek roles combining technical support and digital marketing where I can solve client problems, manage customer relationships, and grow skills in web/media services within a collaborative team.

I am an IT support and digital marketing professional with over a decade of hands-on experience across technical support, customer service, and small-business operations.

I have provided digital marketing solutions and social media management for international clients, served as a virtual personal assistant, and delivered web, media and design work for diverse projects.

My background includes frontline technical support roles for antivirus and desktop issues, owning and operating retail and food service businesses, and managing print/sublimation services and store operations.

I bring strong communication, organization, and customer-handling skills, a teamwork mindset, and practical hospitality and kitchen experience that help me deliver reliable, client-centered results.

Experience

Work history, roles, and key accomplishments

Freelance Digital Marketer

Freelancing Services

Dec 2023 - Jul 2025 (1 year 7 months)

Provided digital marketing, social media management, virtual assistant and web/design services to international clients across Singapore, Thailand, Vietnam, UK, Canada and US; supported projects from Dec 2023–Jul 2025.

Digital Marketing Social Media Management WordPress Canva Adobe Photoshop Client Communication Virtual Assistance

Kitchen Assistant

Xara Palace

Jun 2023 - Nov 2023 (5 months)

Assisted chefs with food preparation, maintained kitchen hygiene and safety, organized storage and managed deliveries to support consistent service during Jun 2023–Nov 2023.

Food Preparation Kitchen Hygiene Inventory Management Food Safety Teamwork Time Management

Store Owner

Lucky DigiTech

May 2014 - Oct 2023 (9 years 5 months)

Managed a retail/technical service store providing computer repair, sublimation printing services, and store operations while ensuring customer satisfaction from May 2014–Oct 2023.

Technical Support Sublimation Printing Customer Service Store Operations Inventory Management Troubleshooting Sales

Store Owner

Tasty Bites

Nov 2018 - May 2023 (4 years 6 months)

Owned and operated a food service business preparing and serving dosas, maintained hygiene and food safety, managed ingredients and order fulfillment to ensure timely, consistent service from Nov 2018–May 2023.

Food Preparation Food Safety Inventory Control Customer Service Order Management Quality Control

Senior Technical Support Executive

Infinite Computer Solutions

Aug 2010 - Jan 2014 (3 years 5 months)

Provided voice-based technical support for desktops, laptops and antivirus products, resolved client queries via remote access and met quality metrics from Aug 2010–Jan 2014.

Technical Support AVAST Support Customer Service Quality